Summary
Overview
Work History
Education
Skills
Timeline
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Sonu Tharakan

Jacksonville,United States

Summary

Multilingual, detail-oriented Fraud Ops Analyst with almost two years of experience in financial services. Motivated professional with an innate proclivity for quantitative data analysis and AI technology, and a proven track record of implementing and maintaining ethical compliance by leveraging over 4 years of management experience in luxury retail. A proactive self-starter committed to creating a positive work environment that strives for excellence and yields tangible business results.

Overview

7
7
years of professional experience

Work History

Fraud Operations Analyst

Citibank
08.2022 - Current
  • Assessed risk on credit accounts, demonstrating particular consideration for the firm's reputation and safeguarding stakeholders by driving compliance with applicable laws, rules and regulations, and adhering to Policy,
  • Investigated and resolved alerts whilst maintaining sound ethical judgment regarding personal conduct and business practices.
  • Reported, escalated, and managed business controls with transparency.
  • Conducted in-depth data analysis to identify patterns and trends indicative of potential fraud, collaborating with the Fraud Vision Operations Team to improve the efficiency of fraud detection algorithms.
  • Managed a team of 20 fraud analysts, providing training, guidance, and regular performance evaluations to ensure the highest level of quality in fraud reporting and prevention efforts.

Career Break

Relocation
01.2020 - 07.2022
  • CoVid - 19 Pandemic.
  • Relocated to Florida in Feb 2021.
  • Granted U.S. EAD to legally work in 2022.
  • Granted U.S. Permanent Residence in 2023.

Assistant Store Manager

Michael Kors
12.2018 - 01.2020
  • Achieved a 1.5% ($75,000) reduction in inventory shrinkage through improved loss prevention measures, showcasing commitment to compliance with inventory control standards.
  • Surpassed store conversion rate standards by 4% and exceed sales targets, demonstrating the ability to operate in compliance with both financial goals and service standards.
  • Executed training and onboarding programs for 15 new hires and 2 specialist managerial roles, emphasizing compliance with company guidelines, safety protocols, and customer service standards.

Assistant Department Manager

Massimo Dutti
10.2016 - 12.2018
  • Surpassed monthly sales budgets of women's department by 8%, and men's department by 6% over a six-month period in FY'17
  • Analyzed sales and industry trends to maximize department profitability by 12% and store profitability by 4% in FY'18
  • Spearheaded the RFID Technology launch and training for the store to manage inventory levels and supply chain processes, ensuring stock levels remained compliant with sales demand and budgetary constraints.
  • Successfully implemented and enforced company policies, procedures, and standards, ensuring compliance with all relevant retail regulations and requirements.

Education

BSc Business Management - Warwick Business School

University of Warwick
06.2014

Skills

  • Lexis Nexis, FAAT, 3D Secure, CI, FICO
  • Microsoft Office, Sharepoint
  • Strong team player and collaborator
  • Risk monitoring and reporting
  • Data Analysis
  • Multitasker
  • Excellent written and verbal communication skills
  • Performance Management
  • Critical thinking and Problem solving
  • Working under pressure
  • Time management

Timeline

Fraud Operations Analyst

Citibank
08.2022 - Current

Career Break

Relocation
01.2020 - 07.2022

Assistant Store Manager

Michael Kors
12.2018 - 01.2020

Assistant Department Manager

Massimo Dutti
10.2016 - 12.2018

BSc Business Management - Warwick Business School

University of Warwick

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Sonu Tharakan