· Developing and executing an overarching B2B communication strategy across online and offline channels that increases customer engagement and drives desired behaviors that support business priorities
· Serving as the central point of intake for all customer communication, prioritizing and consolidating all requests to inform our customer communication calendar and maximize customer engagement
• Owning written external communications, inclusive of providing copywriting and editing expertise
• Leveraging audience segmentation that move customers across a set of activities to drive desired behaviors
• Defining key performance indicators for each customer communication channel and tracking progress for continuous improvement
• Creating and owning project plans to ensure customer activation materials and events are delivered on-time
• Collaborating with Sales Enablement teammates to communicate and train the sales team
· Strategic support for Central Region markets, talent, finance, leadership, and all-hands communications
· Designed and execute internal communication strategies that build brand, engage, and inform personnel and drive business results
· Ensured communications consider audience/rank and ensure consistency and alignment with EY’s priorities
· Edited the Central Region Daily News and providing local communications support for professional network groups and corporate responsibility efforts
· Developed leadership communications for Central Region leadership team, Office Managers, all-hands, etc.
Campaign management
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