Hi, I’m
Sonya Adler
Customer service
Myrtle Beach,SC
Summary
Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Won number one at customer service every evry term.
Overview
34
years of professional experience
Work History
Capital Investments200 Decataur Blvd., Las Vegas
Business Administrator
01.2000 - Current
Job overview
- Defined and understood team member responsibilities to enhance group efficiency and performance.
- Managed office operations, scheduling and inventory audits.
- Implemented business processes to streamline daily operations and increase efficiency.
- Established and maintained effective communication between business units and senior management.
- Provided strategic direction on prioritization, integration and resource application.
- Dispensed guidance, direction and authorization to business units and departments to carry out major plans.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Goody's Clothing StoreCamden, SC
Retail Sales Assistant
02.1990 - 01.2000
Job overview
- Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
- Stocked, replenished and organized inventory to keep store merchandise fresh.
- Engaged positively with each customer, providing professional and polite support for sales and service needs.
- Managed cash register operations using POS system and processed sales and returns.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
- Maintained current store, product and promotional knowledge to drive consistent sales.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Employed strong relationship-building skills and consistent follow-through in every aspect of work to improve customer satisfaction.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Processed merchandise returns and exchanges for customers to refund payments, trade items and offer store credit.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Helped customers by answering questions and locating merchandise.
- Initiated friendly conversation with customers to determine level of assistance required.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Assessed customer product needs and interests in order to best recommend suitable items.
- Answered questions about current promotions and resolved issues according to store policies.
Education
Ashford UniversitySan Diego, CA
Bachelor of Science from Criminal Law/ Forensics
02.2013
Penn Foster CollegeScottsdale, AZ
Associate of Science from Veterinarian Assistant
03.2005
Coastal Carolina UniversityConway, SC
Some College (No Degree) from Business
Skills
- Supply Coordination
- Operations Management
- Credit Management
- Team Development
- Team Collaboration
- Conflict Resolution
- Financial Reporting
- Contracts
- Marketing Strategy
- Eye for Detail
- Staff Supervision
- Identifying Risks
- Report preparation
- Complaint resolution
- Sales expertise
- Professional telephone demeanor
- Money handling abilities
- Creative problem solving
- Staff education and training
- Service standard compliance
- Retail materials management
- Multi-line phone talent
- Account management
- Strategic sales knowledge
- Stocking and replenishing
- Order fulfillment
- Retail store support
Timeline
Business Administrator
Capital Investments
01.2000 - Current
Retail Sales Assistant
Goody's Clothing Store
02.1990 - 01.2000
Ashford University
Bachelor of Science from Criminal Law/ Forensics
Penn Foster College
Associate of Science from Veterinarian Assistant
Coastal Carolina University
Some College (No Degree) from Business
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- First place in marketing competition.
- Improved or maintained profit and revenue margins over previous years.
- Oversaw rise of company to the top of the industry.
- Implemented processes to streamline workflow.
- Resolved product issue through consumer testing.
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