Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Sonya Ahmadzai

Charlottesville

Summary

Detail-oriented and customer-focused professional with experience in retail sales, cosmetology, and healthcare support roles. Skilled in delivering exceptional customer service, managing inventory, and coordinating operations in fast-paced environments. Proven ability to collaborate effectively with teams, adapt to new technologies, and maintain high standards of professionalism. Strong communicator with a passion for beauty and wellness, currently pursuing a Bachelor’s degree in Business Administration. Committed to continuous learning and contributing positively to organizational goals.

Overview

5
5
years of professional experience

Work History

Shift Supervisor

CVS Pharmacy
02.2025 - Current
  • Supervised daily store operations, ensuring excellent customer service and compliance with company policies.
  • Trained, coached, and supported team members to achieve performance and customer service goals.
  • Oversaw cash handling, including opening and closing registers, balancing tills, and preparing bank deposits.
  • Managed inventory, including restocking shelves, organizing products, and monitoring expiration dates.
  • Resolved customer concerns and issues promptly and professionally.
  • Ensured adherence to safety, health, and regulatory standards within the store and pharmacy.
  • Coordinated work schedules, delegated tasks, and monitored productivity during shifts.
  • Assisted in merchandising, promotional displays, and maintaining store cleanliness.
  • Supported pharmacy operations by directing customers, processing prescriptions at the register, and safeguarding patient privacy.

Access Associate

University Medical Associates (UMA) – UVA Health
02.2023 - 01.2025
  • Greeted and assisted patients and visitors in a professional and courteous manner.
  • Scheduled, confirmed, and rescheduled patient appointments, ensuring accurate and timely updates in the scheduling system.
  • Verified patient insurance coverage, obtained prior authorizations, and collected co-payments as required.
  • Registered new patients and updated existing patient records, maintaining confidentiality in compliance with HIPAA regulations.
  • Answered phone calls and responded to inquiries, directing calls to the appropriate department when necessary.
  • Coordinated with clinical staff to ensure smooth patient flow and minimize wait times.
  • Assisted patients with completing forms and understanding billing or payment processes.
  • Processed incoming and outgoing correspondence, including faxes, referrals, and medical record requests.
  • Maintained a clean and organized reception and work area.

Shift Supervisor Trainee

CVS Pharmacy
10.2022 - 02.2023
  • Completed comprehensive training in store operations, leadership, and customer service management.
  • Learned to supervise daily activities, delegate tasks, and monitor team performance during shifts.
  • Assisted with cash handling procedures, including opening/closing registers, reconciling tills, and preparing deposits.
  • Gained experience in inventory management, restocking products, and maintaining merchandise displays.
  • Supported pharmacy operations by assisting customers, processing transactions, and protecting patient confidentiality.
  • Developed skills in resolving customer concerns, ensuring satisfaction, and maintaining store standards.
  • Learned to enforce company policies, safety protocols, and regulatory compliance.

Buyer

Glitterbox Retail Boutique
09.2021 - 10.2022
  • Collaborated with the business owner to create and launch Studio Joy, a custom accessory line sold in the boutique.
  • Identified, researched, and sourced new products from domestic and international vendors to meet market demand and brand style.
  • Managed international purchasing and coordinated shipping logistics to the retail location.
  • Conducted virtual meetings via Zoom with vendors in India to negotiate pricing, quality standards, and delivery schedules.
  • Monitored inventory levels, ensuring timely restocking and introduction of new product lines.
  • Contributed to brand development through product selection that aligned with seasonal trends and customer preferences.

Front Desk Coordinator/Receptionist

The Brow House
08.2021 - 10.2022
  • Answered phone calls and responded to email inquiries, providing professional and courteous customer service.
  • Managed the salon calendar, scheduling and confirming client appointments to ensure efficient operations.
  • Tracked and maintained retail and salon inventory, placing orders as needed to avoid shortages.
  • Supported daily salon operations, including front desk organization and overall cleanliness.
  • Demonstrated strong time management skills to balance administrative tasks with client-facing responsibilities.
  • Assisted with customer check-ins, payments, and product recommendations to enhance the client experience.

Retail Sales Associate

Bath And Body Works, Limited Brands
09.2020 - 07.2022
  • Assisted customers with product selection, providing knowledgeable and friendly service to enhance the shopping experience.
  • Managed inventory, including stocking shelves, organizing backroom storage, and coordinating incoming shipments.
  • Executed merchandising strategies, arranging displays and promotional materials to maximize sales.
  • Served as a store key holder, opening and closing the store in accordance with company policies.
  • Supported promotional events and seasonal campaigns to drive customer engagement and sales.
  • Maintained store cleanliness and ensured products were presented in alignment with brand standards.

Beauty Advisor

Ulta
11.2020 - 01.2021
  • Worked as both a cashier and sales associate in the cosmetics department, assisting customers with product selection and purchases.
  • Stocked inventory and replenished shelves to ensure product availability during peak holiday demand.
  • Assisted with merchandising and arranging product displays to highlight promotions and seasonal items.
  • Delivered excellent customer service in a fast-paced retail environment.

Education

Cosmetology School - therapeutic treatments and beauty processes, including hairstyling, haircutting, hair coloring, shampooing, nail care, pedicures, manicures, facials, makeup application, wig cutting and cleaning, and various nail treatments

Charlottesville Albemarle Technical Education Center
Charlottesville, VA

High School - Science Education

Malika Suraya High School
05.2008

Skills

  • Retail sales
  • Customer support
  • FedEx Ship Manager
  • Inventory management
  • Documentation and Reporting
  • MS Office
  • Supervisor
  • Admin assistant
  • Graphs
  • Workplace safety
  • Cash handling
  • Staff management
  • Customer-oriented
  • Inventory control and record keeping
  • Staff supervision
  • Positive attitude

Languages

Hindi
Full Professional
Persian
Native or Bilingual
Urdu
Full Professional

Timeline

Shift Supervisor

CVS Pharmacy
02.2025 - Current

Access Associate

University Medical Associates (UMA) – UVA Health
02.2023 - 01.2025

Shift Supervisor Trainee

CVS Pharmacy
10.2022 - 02.2023

Buyer

Glitterbox Retail Boutique
09.2021 - 10.2022

Front Desk Coordinator/Receptionist

The Brow House
08.2021 - 10.2022

Beauty Advisor

Ulta
11.2020 - 01.2021

Retail Sales Associate

Bath And Body Works, Limited Brands
09.2020 - 07.2022

High School - Science Education

Malika Suraya High School

Cosmetology School - therapeutic treatments and beauty processes, including hairstyling, haircutting, hair coloring, shampooing, nail care, pedicures, manicures, facials, makeup application, wig cutting and cleaning, and various nail treatments

Charlottesville Albemarle Technical Education Center

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