Sonya Alleyne

• Led by example, demonstrating commitment to the company''s mission and consistently delivering high-quality work.
• Delegated tasks strategically and monitored progress for timely completion.
• Trained new team members by relaying information on company procedures and safety requirements.
• Supported staff with developing professional skills and abilities, uplifting team performance.
• Established clear goals and expectations for the team, promoting accountability and fostering a high-performance culture.
• Resolved conflict quickly to limit operational disruption and maintain positive, productive working environments.
• Oversaw cross-functional collaboration between departments, ensuring smooth workflow and timely task completion.
• Reviewed daily requirements and forecasts and delegated work for optimal coverage.

• Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
• Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
• Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
• Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
• Enhanced communication between clients and providers through consistent follow-ups and progress updates.
• Achieved positive client outcomes by developing and implementing comprehensive case management plans.
• Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
• Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
• Facilitated individual and group sessions to promote positive behavior change for clients.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Answered phone promptly and directed incoming calls to correct offices.
• Kept reception area clean and neat to give visitors positive first impression.
• Resolved customer problems and complaints.
• Responded to inquiries from callers seeking information.
• Handled cash transactions and maintained sales and payments records accurately.

Monitored patient activity and progress.

Noted vital signs.

Kept detailed and accurate records.

Administered meds.

Kept open communication with patients , medical and clinical staff.

Developed solid routine for patients.

Assisted clients in daily chores.

Provided transportation to and from meetings and everyday errands.

• Followed all company policies and procedures to deliver quality work.
• Developed strong client relationships through consistent communication and attentive service.
• Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
• Interpreted clients' needs and introduced services to fit specific requirements.
• Attended training programs to deepen professional skillset and assisted in training fellow store associates on existing and new training programs.
• Listened and responded to customer requests and forwarded necessary information to superiors.