Sonya Ambler
Overland Park,KS
Summary
Efficient Customer Service Representative with 14 years of experience in patient registration, customer service, and insurance verification. Proficient in EMR systems, including Epic, and skilled in medical scheduling and ICD-10. Proven track record in ensuring accuracy and compliance with HIPAA regulations. Cordial Patient Access Specialist with demonstrated customer service skills in all interactions, with both external and internal customers. Social and communicative with high regard for sensitive and confidential information. Clear understanding of HIPAA rules and insurance protocols. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
14
14
years of professional experience
Work History
Patient Access Specialist
University of Kansas Health System
10.2019 - 06.2023
- Demonstrated high-level customer service and communication skills while managing services in a busy environment.
- Provided support for patients during the registration process by answering insurance-related questions.
- Provided coverage and payment arrangements.
- Registered patients by obtaining necessary and accurate financial and demographic information.
- Provided excellent customer service to patients and their families.
- Performed quality assurance functions on all entered data to ensure accuracy before submission.
- Displayed strong problem-solving capabilities while troubleshooting issues regarding patient accounts and insurance claims
Patient Admission Specialist III
Conifer Health Solutions
11.2012 - 06.2018
- Registered patients by obtaining necessary and accurate financial and demographic information.
- Obtain Pre-Certs and authorizations.
- Coordinated with cross-functional teams on projects and initiatives.
- Developed specialized skills in customer service and client relations.
- Implemented strategies to improve performance, accuracy, and quality.
Surgery Scheduler
Surgery Center of Silverdale
06.2009 - 09.2012
- Efficiently managed patient scheduling and registration processes, ensuring accuracy of information and compliance with HIPAA regulations.
- Developed strong relationships with surgeons and office staff to facilitate an efficient workflow.
- Conducted preoperative phone calls with patients to verify insurance benefits and review instructions for arrival time, location, and preparation requirements.
- Conducted patient pre-certification on proper insurance approval for appointments and medical care.
- Operated office equipment, such as voice mail messaging systems, word processing software applications to prepare, letters and medical records.
Education
Associate's Degree - Healthcare Administration
University of Phoenix
06.2009
Skills
- Patient appointment coordination
- Experience with ICD-10 documentation
- Patient record management
- Electronic medical record systems
- Healthcare vocabulary expertise
- Epic management
- HIPAA compliance knowledge
- Medical coding expertise
- Health insurance verification expertise
- Proficient in implementing solutions
Timeline
Patient Access Specialist
University of Kansas Health System
10.2019 - 06.2023
Patient Admission Specialist III
Conifer Health Solutions
11.2012 - 06.2018
Surgery Scheduler
Surgery Center of Silverdale
06.2009 - 09.2012
Associate's Degree - Healthcare Administration
University of Phoenix
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