Sonya Anderson
Belleville,IL
Summary
Goal-driven Healthcare Administration professional well-versed in recruiting, training and managing employees to provide exceptional resident services. Highly organized and hardworking with excellent planning and program management skills. Licensed in Missouri and Illinois. Highly skilled and enthusiastic professional with more than 22 years of experience managing operations in patient-centric medical offices. Successfully oversee human resources, budgeting, supply management and patient services. Hospital experience and IV trained, develop and lead productive and efficient office staff. Contribute to high-volume medical practices by providing exceptional customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Cpht Technician 2
BJC Hospital
10.2023 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Counted, measured and compounded medications following standard procedures.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Optimized workflow efficiency through participation in regular team meetings discussing areas for improvement within the department.
- Facilitated seamless transitions between shifts by thoroughly documenting all relevant information for coworkers during handoffs.
- Aided pharmacists in preparing sterile compounding products for IV administration using aseptic techniques.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
Pharmacy Operations Manager
Walgreens
10.2000 - Current
- Protected drug inventories from damage or theft by establishing and enforcing clear pharmacy security policies.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Collaborated with store manager to maintain daily operations.
- Maintain Pharmacy records of inventory and in charge of proper dispsal of all pharmacy records.
- Traveled outside of district to train other Operation managers, Pharmacist and Store Managers.
- Prepared weekly schedules for pharmacy staff.
- Processed insurance efficiently for patients
- Manage chargebacks to recover any funds from timed out prescription, incorrect billing of prescriptions or correction of day supply.
- Conduct returns of excess inventory, expired medications and recalled medications
- Compunding liquids only( pharmacy not a compounding pharmacy).
- Prescription transferring from and to pharmacy.
- Provide Customer service on a daily basis.
- Ordered all pharmacy supplies and kept check on inventory levels.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Helped patients overcome vaccine hesitancy by providing facts about efficacy and safety data.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
- Developed policies and procedures for effective pharmacy management.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
- Communicated with patients, ensuring that medical information was kept private.
- Removed trash and straightened counters to keep pharmacy area clean and neat.
- Conducted routine facility inspections, identifying areas needing improvement and eliminating hazards posed to staff and residents for continued compliance with associated regulations.
- Monitored and inspected staff processes to eliminate hazards posed for both residents and staff while ensuring continuous compliance with regulations.
- Implemented successful healthcare program through professionalism, quality of care, medical teaching and patient satisfaction.
Education
Highschool -
Mccluer High School
Florissant, MO05.2000
Skills
- Direct Patient Care
- Workflow Schedules
- Inventory and Restocking
- Cash Register Operations
- Ptcb certification
- IV, sterile compounding and aseptic technique trained
- Non sterile compounding trained
- Knowledgeable on pyxis, epic, dosedge, microfulfillment, glink, my Inventory, kronos, AS400, people central,RXI, pyxis es and bd logistics
- Crediting patients accounts by returns
- Management
- Documentation and record keeping
Accomplishments
- Documented and resolved customer service issues which led to positive results.
- Supervised team of 6 staff members.
- Collaborated with team of 12 in the development of Microfulfillment returns for the district.
- Capable of giving efficient training on rxi renewl application for receiving, returning, inventory management and ordering.
Certification
Immunization and Cpht
Timeline
Cpht Technician 2
BJC Hospital
10.2023 - Current
Pharmacy Operations Manager
Walgreens
10.2000 - Current
Highschool -
Mccluer High School
Similar Profiles
Lejla PozegicLejla Pozegic
Student Nurse Technician at BJC HospitalStudent Nurse Technician at BJC Hospital
Gracie AndersonGracie Anderson
Student Nurse Technician at BJC HospitalStudent Nurse Technician at BJC Hospital
Linda Griffin-BoldenLinda Griffin-Bolden
sr supply tech at BJC Hospitalsr supply tech at BJC Hospital
Infinity NicholsInfinity Nichols
Patient Care Technician at BJC HospitalPatient Care Technician at BJC Hospital
Kyle CooleyKyle Cooley
Lifeguard at Scott Air Force BaseLifeguard at Scott Air Force Base