SONYA ANDERSON
Houston,TX
Summary
A seasoned Director of Operations at Harris County Treasury Department, I excel in enhancing operational efficiencies and financial control. With a keen aptitude for problem-solving and leadership, I've successfully implemented policies reducing costs by over 20%, while ensuring compliance and fostering strong banking relationships. My expertise lies in data analysis and multitasking, driving significant improvements in both customer satisfaction and budget management.
Overview
22
22
years of professional experience
Work History
Director of Operations
Harris County Treasury Department
Houston, TX
01.2020 - Current
- Developed and implemented operational policies and procedures to improve efficiency.
- Delegated work to staff, setting priorities and goals.
- Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
- Maintained budgeting documents for accurate tracking of expenses.
- Assessed and evaluated business procedures and implemented structure to improve day-to-day operations.
- Ensured compliance with applicable laws, regulations, industry standards.
- Developed and implemented operational strategies to improve efficiency and reduce costs.
- Maintained accurate records of all treasury activities including cash balances, payments, receivables, investments, securities holdings.
- Managed relationships with external banking partners to ensure compliance with applicable laws and regulations.
- Created and updated financial reports on frequent basis to present information to leadership teams.
- Performed daily cash management activities such as check deposits, wire transfers and ACH payments.
Associate Director
Harris County Treasury Department
Houston, TX
03.2013 - 12.2019
- Provided training to new staff members on how to process various types of wire transfers.
- Executed wire transfers to local and international vendors, scheduled ACH transactions, and prepared batch checks for mailing to vendors.
- Developed relationships with external banks in order to facilitate smoother transactions.
- Verified data when processing incoming and outgoing checks and wire transfers to increase accuracy.
- Developed strategies for improving the efficiency of wire transfer operations.
- Evaluated new technologies available for processing wires faster and more efficiently.
Accounting Clerk
Harris county Treasury
HOUSTON, TX
08.2002 - 02.2013
- Reviewed data entry into accounting system for accuracy prior to posting.
- Researched and prepared account analysis for all reconciling items on a periodic basis.
- Reviewed and reconciled daily cash activities to ensure accuracy of financial records.
- Developed relationships with external banks in order to facilitate smoother transactions.
- Verified data when processing incoming and outgoing checks and wire transfers to increase accuracy.
- Assisted customers with inquiries regarding their incoming and outgoing wire transfers.
- Maintained accurate records of all completed transactions in accordance with internal policies and procedures.
- Received and posted payments to loan accounts.
- Reviewed wire transfer requests and ensured that all requirements were met prior to processing.
- Prepared reports on daily, weekly, monthly or quarterly activities related to wire transfers.
Education
BBA - Business Administration
University of Houston
Houston, TX05-2000
Skills
- Leadership training
- Financial controls implementation
- Problem-solving aptitude
- Data analysis
- Multitasking
- Budget management
- Budget control
Affiliations
- Senior Coordinator at Church
- Treasurer for my Mission Group
References
References available upon request.
Timeline
Director of Operations
Harris County Treasury Department
01.2020 - Current
Associate Director
Harris County Treasury Department
03.2013 - 12.2019
Accounting Clerk
Harris county Treasury
08.2002 - 02.2013
BBA - Business Administration
University of Houston
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