Sonya Ash
Youngsville
Summary
Certified Medical Assistant with experience in clinical and administrative support healthcare settings. Skilled in patient care, medical procedures. Strong focus on on collaboration and adaptability to meet changing priorities, providing satisfaction through compassionate care and efficient clinical documentation. Proficient in EMR systems and committed to maintaining HIPAA compliance while ensuring a safe, patient-focused environment.
Overview
4
4
years of professional experience
Work History
Medical Assistant
WakeMed Physician Practices
04.2021 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Oriented and trained new staff on proper procedures and policies.
Education
Associate of Applied Science - Medical Assistant
ECPI University
Raleigh, NC02-2022
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Vital sign monitoring
- EMR / EHR
- Clinical documentation
- Phlebotomy
- CPR
- Immunization administration
- Specimens collection and processing
- Laboratory specimen collection
- Appointment setting
- Insurance authorizations
- Medical equipment operation
- Healthcare software proficiency
- Emergency response preparedness
- Adaptable
- Maintaining confidentiality
- Patient assessments
- Patient-focused care
Timeline
Medical Assistant
WakeMed Physician Practices
04.2021 - Current
Associate of Applied Science - Medical Assistant
ECPI University
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