Summary
Education
Skills
Work History
Timeline
Generic

Sonya Back

Tech Support Represenative
Whitesburg,KY

Summary

Friendly Customer Service Cashier experienced working in diverse retail environments. Successful operating cash registers and performing necessary calculations. Genuine people-person successful mediating various disputes. Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.

  • Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
  • Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.

Education

Social Work

University of Phoenix
Tempe, AZ

Skills

  • Wrapping and Boxing
  • Sweeping and Mopping
  • Work Task Prioritization
  • Rewards Programs

Work History

Technical Support Representative

Sitel
Hazard, KY
2022.10 - 2023.04
  • Translated complex technical issues into digestible language for non-technical users.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Used ticketing systems to manage and process support actions and requests.
  • Managed high levels of call flow and responded to [Type] technical support needs.
  • Installed and configured operating systems and applications.
  • Documented support interactions for future reference.
  • Collaborated with vendors to locate replacement components and resolve advanced problems.
  • Patched software and installed new versions to eliminate security problems and protect data.
  • Developed and implemented preventive maintenance procedures.
  • Configured and tested new software and hardware.
  • Researched and identified solutions to technical problems.
  • Researched product and issue resolution tactics to address customer concerns.

Timeline

Technical Support Representative

Sitel
2022.10 - 2023.04

Social Work

University of Phoenix

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Sonya BackTech Support Represenative