Sonya Bell
Bessemer,AL
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
36
36
years of professional experience
Work History
Administrative Office Associate
UAB School of Medicine
Birmingham, AL
02.2003 - Current
- Organized travel arrangements for staff members.
- Answered multi-line phone system and directed calls as necessary.
- Composed emails, memos, letters, reports, and other documents when needed.
- Maintained an organized work area by keeping supplies stocked and filing paperwork appropriately.
- Processed invoices and purchase orders in accordance with company policies.
- Greeted visitors in person or on the telephone; answered or referred inquiries.
- Ordered office supplies as needed.
- Supported management team with day-to-day operations.
- Performed data entry tasks related to accounts payable and receivable activities.
- Ensured accuracy of all documentation prior to submission.
- Organized files both electronically and manually.
- Provided assistance with payroll processing duties as required.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Provided secretarial and office management support while building cooperative working relationships.
- Inventoried and ordered supplies for office.
- Responded effectively to sensitive inquiries or complaints.
- Scheduled appointments, meetings and events for management staff.
- Maintained accurate department and customer records.
- Coordinated appointments, meetings and conferences.
- Directed customer communication to appropriate department personnel.
- Prepared and prioritized calendars and correspondence.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Pleasantly welcomed visitors, answered phone calls and maintained front reception desk.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Handled incoming calls and directed callers to appropriate department or employee.
- Responded to customer issues to provide immediate resolution and improve retention.
- Sorted and distributed incoming faxes, letters and emails for office distribution.
- Coordinated travel arrangements and completed expense reports for travel reimbursement.
Executive Assistant
Booker T. Washington Insurance Company
Birmingham, AL
07.1988 - 01.2001
- Created and maintained computer- and paper-based filing and organization systems for records, reports and documents.
- Participated in frequent communication with other administrative team members, human resources and finance department on special projects and events.
- Facilitated communications by forwarding emails, transferring calls and filing documents.
- Took detailed notes in meetings and disseminated information afterward.
- Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.
- Filtered important calls and spam calls to help executives prioritize specific clients and expedite daily operations.
Education
Associate of Applied Science - Administrative Assistance And Secretarial Science
Booker T. Washington Junior College of Business
Birmingham, AL05-1982
Skills
- Business Administration
- Scheduling
- Customer Service
- Meeting planning
- Mail Management
- Administrative Support
- Executive Support
- Understands grammar
- Social media knowledge
- Appointment Setting
- Information confidentiality
- Mail handling
- Proper phone etiquette
- Customer Service-Oriented
- Proofreading
- Calendar Management
- Administrative support specialist
- Accounting
- Schedule Management
- Compensation and benefits
- Office Administration
- Multi-line phone proficiency
- Meticulous attention to detail
- File Organization
Timeline
Administrative Office Associate
UAB School of Medicine
02.2003 - Current
Executive Assistant
Booker T. Washington Insurance Company
07.1988 - 01.2001
Associate of Applied Science - Administrative Assistance And Secretarial Science
Booker T. Washington Junior College of Business
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