Sonya Bingle
Frierson,LA
Summary
Ambitious Asistant General Manager brings friendly, outgoing nature over more than 15 years of customer service and management experience. Track record of developing and training support staff and meeting high thresholds for critical quality standards. Adeptly negotiates vendor contracts to meet customer satisfaction needs.
Overview
11
11
years of professional experience
Work History
General Manager
Dimension Hospitality/ Holiday Inn Express
Shreveport, LA
04.2024 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
- Coordinated training activities for employees to ensure compliance with company policies and procedures.
- Maintained relationships with vendors to obtain the best pricing on supplies and materials.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
- Analyzed existing processes for effectiveness and developed new systems as needed to enhance overall productivity levels.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Assisted in the recruitment process by interviewing potential candidates for open positions.
- Created schedules and monitored payroll to remain within budget.
- Recruited, trained and empowered employees to achieve key performance indicators.
General Manager
Sunrise Hospitality
Shreveport, LA
08.2021 - 03.2024
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Assistant General Manager
Holiday Inn Express Hotel Suites
Shreveport, LA
05.2021 - 08.2022
- Managed store cash intake with high accuracy and prepared daily bank deposits.
- Placed new inventory orders and oversaw correct restocking procedures to maintain operational output.
- Supervised critical budget implementations, employee reviews, training and scheduling for projects.
- Disciplined and maintained staff to deliver hospitable, professional service reflecting business initiatives.
- Identified customer needs and delivered relevant product solutions and promotions.
- Coordinated monthly budgets, managed profit and loss and consistently met desired margin targets.
- Strategized long-term business needs while generating guest relations feedback for process improvements.
- Controlled business inventory to keep numbers beneath targets through expert oversight and usage monitoring.
- Oversaw payroll preparation and administration for staff.
Front Desk Manager
Holiday Inn Express Hotel Suites
Shreveport, LA
11.2019 - 05.2021
- Oversaw cash and credit card payment transactions at the front desk.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Managed guest check-in and check-out procedures, reservations and payments.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Replied to telephone, email and in-person inquiries regarding reservations, hotel information and guest concerns.
- Supervised front desk operations, enabling guests to receive superior customer service from hotel staff.
- Managed customer complaints and rectified issues to complete satisfaction.
- Mentored new staff on correct procedures, compliance requirements and performance strategies.
- Managed tasks and responsibilities for front office employees when the team was understaffed.
- Worked with room service, housekeeping, maintenance and security to meet all guest needs.
- Anticipated guests' needs ahead of time and responded to requests efficiently.
- Welcomed large volume of guests and improved overall customer service.
- Posted room charges for food, liquor and telephone calls based on individual customer actions.
- Created and optimized employee schedules for shift coverage.
- Resolved guest complaints promptly and followed-up to verify restored satisfaction.
Front Desk Agent
Holiday Inn Express Hotel
Hope, AR
02.2014 - 11.2019
- Handled payment processing and provided customers with receipts and proper bills and change.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Completed end-of-day reporting and balanced registers to maintain financial accuracy.
- Greeted incoming guests warmly, issued room keys and shared information on policies and amenities.
- Posted charges, updated accounts and issued bills to departing guests.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Enhanced guest satisfaction by answering inquiries about business operations and policies, resolving concerns and developing creative solutions to guest concerns.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
- Balanced accounts and conducted nightly audits to maintain PCI compliance and reporting standards.
- Promoted loyalty by signing customers up for rewards program and encouraged repeat stays through exceptional service.
- Supervised daily operations of hotel front desk in absence of manager.
Education
High School Diploma -
Captain Shreve High School
Shreveport, LA05.1986
Skills
- Business Operations Background
- Training and Development Skill
- Business Development
- Team Leadership Strength
- Performance Assessment
- Focus and Follow-Through
- Cost Reduction
- Quality Assurance
- Employee Motivation
- Customer Service Management
- Staff Scheduling
- Budget Control
- Supplier Monitoring
- Sales Tracking
Timeline
General Manager
Dimension Hospitality/ Holiday Inn Express
04.2024 - Current
General Manager
Sunrise Hospitality
08.2021 - 03.2024
Assistant General Manager
Holiday Inn Express Hotel Suites
05.2021 - 08.2022
Front Desk Manager
Holiday Inn Express Hotel Suites
11.2019 - 05.2021
Front Desk Agent
Holiday Inn Express Hotel
02.2014 - 11.2019
High School Diploma -
Captain Shreve High School
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