Sonya Brown
Chicago,IL
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Manager, COVID Response
CPS, Office Of Student Health And Wellness
Chicago, United States
01.2022 - Current
- Improves realization of organizational objectives by effectively communicating department goals, organizational objectives and industry trends
- Manages team of 50 Contact tracers and Contact tracer leads and Supervises team of 65 School based nurses for contact tracing when in COVID - 19 surge
- Develop and Implements Guidance around COVID - 19 according to Centers for Disease Control
- Keeps team informed of changes that could affect likelihood of emergencies, factors that could affect response efforts and details of plan implementation
- Summarize and presents detailed proposal information for Chief Executive Officer , Chief Education Officer, Principals and other stakeholders;
- Conducts performances reviews and motivational strategies to elevate HR team results
- Developed focused training programs related to COVID - 19 and case investigation;
- Recruit, hire and onboard staff for contact tracing positions for Chicago public schools
- Coordinates with senior leadership and handled managerial needs by implementing fresh solutions into business strategies;
- Conduct district-wide town hall meetings to convey updates with aldermen, principals and constituents.
Intake Contact Tracer Lead
CPS - Office Of Student Health And Wellness
Chicago, IL
09.2021 - 01.2022
- Supervised team of 40 + employees, overseeing, training, and professional growth of employees;
- Worked with Chicago Public Schools Contact Tracers to understand health needs of Students and Staff and provide excellent service
- Oversaw daily operations to ensure high levels of productivity
- Identified issues, analyzed information and provided solutions to problems
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs
Intake Contact Tracer
CPS - Office Of Student Health And Wellness
Chicago , IL
03.2021 - 09.2021
- Collaborated with Chicago Department of Public Health to help mitigate spread of COVID- 19
- Investigated and identified confirmed and suspected coronavirus cases, also documenting potentially affected contacts;
- Communicated with documented COVID-19 patients and other exposed persons via phone call, text, e-mail and other platforms
- Performed record keeping by logging case information within secure service now application
- Developed and implemented training classes to educate team members and community residents; targeted specific community groups with wellness and disease management information
- Identified issues, analyze information and provided solutions to problems
- Collaborated with managers regarding COVID responses;
- Notified School Principals when classes or cohorts needs to quarantine; isolate and/or quarantined teachers, students and staff of Chicago Public Schools based on exposure during infectious periods.
Instructional Assistant/Community Liasion
CHALMERS SCHOOL OF EXCELLENCE
Chicago, IL
08.2005 - 03.2021
- Developed and implemented strategic school wide improvement policies
- Planned and processed action with administration to improve 5 essentials data; helped build employer/employee relationships
- Led professional development on multitude of schoolwide routines and procedures including restorative justice practices for new/returning Staff/Teachers; enrolled students into Chicago Public Schools aspen database;
- Led community outreach initiatives for students in pre k through 8th grades; assisted teachers in mentoring/coaching school aged children
- Led orientations for new and returning parents; documented and recorded student data;
- Tracked and recorded student observations and assessments into teaching software
- Actively ensured all students are in compliance with Chicago Public School's health and medical guidelines
Education
Masters of Science (MS) - Human Resources Management and Development
NATIONAL LOUIS UNIVERSITY
Chicago, IL2016
Bachelors of Liberal Arts (BA) - Behavioral and Social Sciences
EAST - WEST UNIVERSITY
Chicago, IL2005
Associate of Liberal Arts (AA) - Behavioral and Social Sciences
EAST - WEST UNIVERSITY
Chicago, IL2004
Associate of Applied Science (AS) - Media Arts
ROBERT MORRIS UNIVERSITY
Chicago, IL2001
Skills
- Microsoft Office
- Oral Communication
- Written Communication
- Data Analysis
- Negotiations/Bargaining
- Google Suite
- Coaching
- Leadership
- Project Management
- Strategic Planning
- Training and Development
- Recruitment
Training and Development
- Trained in Aspen to input attendance and to enroll students
- Trained in Kronos to finalize payroll
- Case Management
Certification
Covid-19 Contact Tracing from John Hopkins School of Public Health offered by Coursera - March 2021.
Timeline
Manager, COVID Response
CPS, Office Of Student Health And Wellness
01.2022 - Current
Intake Contact Tracer Lead
CPS - Office Of Student Health And Wellness
09.2021 - 01.2022
Intake Contact Tracer
CPS - Office Of Student Health And Wellness
03.2021 - 09.2021
Instructional Assistant/Community Liasion
CHALMERS SCHOOL OF EXCELLENCE
08.2005 - 03.2021
Masters of Science (MS) - Human Resources Management and Development
NATIONAL LOUIS UNIVERSITY
Bachelors of Liberal Arts (BA) - Behavioral and Social Sciences
EAST - WEST UNIVERSITY
Associate of Liberal Arts (AA) - Behavioral and Social Sciences
EAST - WEST UNIVERSITY
Associate of Applied Science (AS) - Media Arts
ROBERT MORRIS UNIVERSITY
Covid-19 Contact Tracing from John Hopkins School of Public Health offered by Coursera - March 2021.
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