Sonya Bull
Charlotte,NC
Summary
Professional with several years of experience providing exceptional administrative and customer service support. Expertise in providing administrative support for daily processes and activities in a corporate environment. Expert in Microsoft Office and adept in accounts receivable, I excel in operational communication. Achievements include streamlining order processes and enhancing client satisfaction through meticulous service and adaptability. Dedicated professional with proven performance in management, leadership, and communication. Detail-oriented in problem-solving and planning. Ready to make an immediate contribution to this organization.
Overview
11
11
years of professional experience
Work History
Ambassador
Coca-Cola
09.2022 - Current
- Developed strong relationships with customers to enhance loyalty.
- Identified potential opportunities for sales growth through cross-selling.
- products and services based on customer needs assessment.
- Provided training sessions on best practices for using the CRM system, resolving
- complaints.
- Responded promptly and professionally to customer inquiries via phone, email,
- and chat support systems.
- Maintained up-to-date knowledge of product and services offerings.
- Gave accurate and appropriate information to answer questions, troubleshoot
- issues and resolve complaints.
- Communicated product information with confidence and educated consumers about company.
- Educated consumers about product benefits, leading to increased interest and sales conversions.
- Provided valuable feedback to clients regarding consumer reactions, preferences, and suggestions for improvements based on firsthand experience promoting their products.
- Strengthened relationships with retail partners by providing exceptional support, education, and communication on products and promotions.
Realtor
Keller Williams
02.2020 - Current
- Developed strong relationships with customers to enhance loyalty
- Developed strong knowledge of local market conditions, allowing for accurate pricing strategies and targeted marketing efforts.
- Delivered exceptional customer service by addressing client concerns promptly and professionally throughout the entire transaction process.
- Streamlined contract negotiations by meticulously reviewing documents and communicating clearly with all involved parties.
- Collaborated with other agents to ensure timely closings and successful transactions for all parties involved.
- Generated leads for potential buyers and sellers by hosting open houses, conducting market analysis, and networking within the community.
- Leveraged social media platforms and online marketing strategies to increase property visibility and attract potential buyers.
- Assisted clients in navigating complex financial transactions, ensuring a smooth process from start to end.
Account Representative
US Foods
06.2014 - 05.2018
- Assist customers with orders, products, and services, evaluating optimal solutions for their needs
- Managed a portfolio of multiple accounts, ensuring timely delivery of products and services while maintaining strong relationships with clients.
- Analyzed accounts for delinquencies and other ongoing issues.
- Developed presentations showcasing product offerings tailored specifically to individual client needs, driving interest in our services furthering the closing process effectively.
- Retained high-value clients by providing exceptional support and personalized service.
- Implemented strategies for upselling and cross-selling products, resulting in increased revenue from existing customers.
- Researched and recommended new products to meet customer needs.
Loan Servicing Specialist
Wells Fargo Home Mortgage
03.2013 - 05.2014
- Collaborate with finance groups and controllers to reconcile accounting issues
- Negotiated payment agreements with delinquent borrowers, reducing loss exposure while maintaining positive customer relations.
- Analyzed financial statements for risk assessment during underwriting process, contributing to higher quality loan portfolio growth.
- Participated in continuous improvement initiatives aimed at enhancing operational efficiency within the Loan Servicing department.
- Maintained a strong working knowledge of federal regulations, staying up-to-date on changes affecting the industry.
- Facilitated timely loan modification requests, collaborating with borrowers and internal teams to reach mutually beneficial solutions.
- Reduced loan delinquency rates by implementing effective communication strategies with borrowers.
- Maintained detailed records of borrower interactions for audit purposes, ensuring full regulatory compliance at all times.
Education
Certification - Real Estate
CPCC And Superior School of Real Estate
Charlotte, NC02.2008
Skills
- Strong organizational skills with a willingness to learn and adapt Excellent written and communication skills in operations, loan servicing, customer service, and sales Proficient in Microsoft Office, with computer knowledge in accounts receivables
References
- Henrietta Irvin, Business Owner, (704) 241-3838, Ablesslife4all@gmail.com
- Mrs Lofton, Self Employed, (704) 293-0555, sab.jackson@hotmail.com
- Miriam Pearson, Realtor, (919) 308-4854, miriam.person1@cbrealty.com
Timeline
Ambassador
Coca-Cola
09.2022 - Current
Realtor
Keller Williams
02.2020 - Current
Account Representative
US Foods
06.2014 - 05.2018
Loan Servicing Specialist
Wells Fargo Home Mortgage
03.2013 - 05.2014
Certification - Real Estate
CPCC And Superior School of Real Estate