Sonya Carter
Kansas City
Summary
Accomplished Engineering Technician with expertise in data analysis and GIS mapping, enhancing service reliability at KC Water Permits Division. Proven ability to resolve issues and improve operational efficiency through effective communication and problem-solving. Recognized for contributing to technical reports, ensuring compliance and clarity, and supporting seamless project execution.
Overview
31
31
years of professional experience
Work History
Engineering Technician, KC Water Permits Division
City of Kansas City, MO
Kansas City
10.2017 - Current
- Supported plumbers, contractors, and KCMO water customers in securing essential permits, facilitating timely project execution.
- Collected and analyzed data from multiple sources to identify and resolve issues, improving service reliability.
- Familiarized with KCWater resource applications like CompassKC, Hansen, KWIC, and GIS mapping to enhance operational efficiency.
- Contributed to technical reports and documentation for city initiatives, enhancing clarity and compliance.
- Assured technical support during new equipment installation to guarantee performance.
- Reviewed plans in the absence of the plan reviewer to maintain workflow.
- Respond to emails concerning issues that are sometimes not related to permits by directing them to the correct resource.
F/T Custodian
Marcis & Associates
Kansas City
07.2016 - 08.2017
- Cleaned and sanitized offices, restrooms, and common areas daily.
- Executed cleaning tasks to ensure a safe and welcoming space for both staff and students at KCMSD.
- Operated cleaning machines to ensure thorough floor maintenance and care.
- Maintained inventory of cleaning supplies and equipment for operational readiness.
- Oversaw seamless transition of cleaning services between GCA Services and Marcis & Associates to support ongoing operations at Kansas City Missouri School District.
P/T Custodian
GCA Services
Kansas City
08.2015 - 06.2016
- Executed cleaning services to ensure safety and hygiene for KCMSD staff and students.
- Performed janitorial services across schools in Kansas City, Missouri School District, supporting a clean and healthy learning environment.
- Maintained cleanliness and order in facilities across multiple locations.
- Operated floor scrubbers and other cleaning equipment efficiently.
- Assisted with waste disposal and recycling programs to promote sustainability.
Volunteer, Interim Counselor
Benilde Hall
Kansas City
09.2014 - 06.2015
- Assisted with Benilde’s intake process, including screenings, assessments, and data entry for Combat Connections, aiming to guide clients towards achieving clean and sober independence.
- Provided support to homeless men at Benilde Hall, addressing various challenges including substance addiction and PTSD, to help them navigate their circumstances.
- Provided individual counseling sessions for residents facing personal challenges.
- Facilitated group therapy discussions to promote mental health awareness and support.
- Developed and implemented personalized treatment plans for diverse client needs.
General Clerk, Presidents Office
Metropolitan Community College – Longview
Lee’s Summit
11.2013 - 06.2014
- Managed bookkeeping, organized event schedules, maintained filing systems, created Excel files, and facilitated transition to a new computerized filing system.
- Maintained accurate student records and files for administrative purposes.
- Processed incoming and outgoing mail efficiently for the college community.
- Assisted faculty and staff with clerical tasks and scheduling needs.
Front office secretary for various schools within the KCMSD
Kansas City Missouri, School District
Kansas City
04.1999 - 02.2010
- Supported school administrators by providing customer service to staff, parents, students, and visitors while ensuring efficient front office operations, including placing staff orders, entering student attendance data, recording discipline records, and processing payroll.
- Managed front desk operations, greeting visitors professionally and creating a welcoming environment.
- Coordinated schedules and appointments for school administrators, optimizing their time management and facilitating effective communication.
- Maintained accurate records and files for student information and correspondence.
Assistant to the Coordinator
LINC – Local Investment Commission
Kansas City
09.2000 - 06.2007
- Collaborated with program coordinator on enrollment processes, attendance tracking, and field trip coordination.
- Prepared reports and presentations for project updates and stakeholder meetings.
- Assisted in developing strategic plans for community engagement and investment.
- Coordinated community outreach activities to promote local investment initiatives.
Machine Operator
Mission Plastics North
Grandview
12.1996 - 11.1998
- Operated assembly machines for manufacturing vehicle safety and LED lights for emergency vehicles.
- Operated various plastic molding machines efficiently and safely.
- Monitored production processes to ensure quality standards were met.
- Maintained machinery by performing regular inspections and basic repairs.
Meter Reader
City of Kansas City, Missouri
Kansas City
04.1995 - 12.1995
- Read residential and business water meters across Kansas City metropolitan area to ensure accurate billing and service delivery.
- Collected meter readings for residential and commercial properties across the city.
- Inspected meters for accuracy and reported discrepancies to management.
- Communicated with customers regarding meter reading schedules and inquiries.
Maintenance Worker 1
City of Kansas City, Missouri
Kansas City
10.1994 - 04.1995
- Conducted routine inspections of city facilities to identify maintenance needs and enhance operational safety.
- Maintained pump stations and coordinated environmental cleaning of wastewater to ensure compliance with safety standards.
- Operated tools and equipment for maintenance tasks, contributing to timely and effective facility upkeep.
Education
A.A.S. - Human Services
MCC Community College
KCMO05-2015
Diploma -
Paseo High School
KCMO05-1987
Skills
- Permit processing
- GIS mapping
- Data analysis
- Quality control
- Quality control analysis
- Technical documentation
- Microsoft Office
- Problem solving
- Attention to detail
- Time management
- Team collaboration
- Effective communication
- Customer service
Training
36 Hours of Missouri Recovery Support Specialist training to include six hours of live ethics training to become MRSS Certified.
Timeline
Engineering Technician, KC Water Permits Division
City of Kansas City, MO
10.2017 - Current
F/T Custodian
Marcis & Associates
07.2016 - 08.2017
P/T Custodian
GCA Services
08.2015 - 06.2016
Volunteer, Interim Counselor
Benilde Hall
09.2014 - 06.2015
General Clerk, Presidents Office
Metropolitan Community College – Longview
11.2013 - 06.2014
Assistant to the Coordinator
LINC – Local Investment Commission
09.2000 - 06.2007
Front office secretary for various schools within the KCMSD
Kansas City Missouri, School District
04.1999 - 02.2010
Machine Operator
Mission Plastics North
12.1996 - 11.1998
Meter Reader
City of Kansas City, Missouri
04.1995 - 12.1995
Maintenance Worker 1
City of Kansas City, Missouri
10.1994 - 04.1995
A.A.S. - Human Services
MCC Community College
Diploma -
Paseo High School