Sonya Chhim
Summary
committed to providing courteous, prompt, detailed, and accurate support. Experience managing outbound and inbound calls and handling emergency issues with patience and tact.
Overview
13
13
years of professional experience
Work History
Staff Administrative Assistant
Horton Technology Solutions
06.2019 - Current
- Responsible for consistent communication with enterprise services for site reliability
- Maintain company health permit and certificates for inspection and code requisites
- Processed and received all incoming mail packaging, beverage, and food deliveries
Front Desk Receptionist
Courtyard By Marriott
07.2014 - 10.2017
- Handled guest issues at each interaction to achieve problem resolution at lowest level
- Processed reservations as well as guest service inquiries while maintaining call que
Assistant Manager
Claire's Stores
09.2011 - 02.2014
- Prioritized company values and brand ethos when interacting with customers
- Handled cashiering services for shift with bank totaling over $10,000 and provided accurate reconciliation of sales to balance sheet daily
- Opening/Closing store property and keeping work area organized
Education
Long Beach City College
01.2016
Long Beach Polytechnic High School
01.2012
Skills
- Customer Service
- Active Listening
- Problem-solving abilities
- Time Management
Qualities
- Hardworking as proven by the willingness to work extended hours in previous roles
- Dependable, reliable, trustworthy with company assets, time, and resources
- Able to multitask and complete assignments without direction, self-starter
References
- Jarett Horton, Owner, Horton Technology Solutions, 864-567-7790
- Maria Silivan, Previous manager, 714-919-9036
Timeline
Staff Administrative Assistant
Horton Technology Solutions
06.2019 - Current
Front Desk Receptionist
Courtyard By Marriott
07.2014 - 10.2017
Assistant Manager
Claire's Stores
09.2011 - 02.2014
Long Beach City College
Long Beach Polytechnic High School
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