Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Sonya Cimburke

Ellsworth,ME
Sonya Cimburke

Summary

Dynamic customer service professional with extensive experience at CVS Pharmacy, excelling in problem resolution and first call resolution. Proven ability to manage high call volumes while delivering exceptional service. Skilled in data entry and fostering positive customer relations, consistently exceeding service goals and enhancing customer satisfaction.

Overview

7
years of professional experience

Work History

CVS Pharmacy

Customer Care Representative
03.2021 - 04.2023

Job overview

  • Provided support to a large number of customers daily, prioritizing a positive experience.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Assisted call-in customers with questions and orders.
  • Delivered prompt service to prioritize customer needs.

Zell Property Management

Front Desk Receptionist
06.2020 - 07.2021

Job overview

  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.

Food Lion

Customer Service Cashier
01.2016 - 12.2019

Job overview

  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Met customer service goals and exceeded customer expectations.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.

Education

Dinwiddie County High School
Dinwiddie, VA

Basic Studies
06.2016

Skills

  • Customer service
  • Inbound customer service
  • Data entry
  • Call center experience
  • Problem resolution
  • Customer relations
  • First call resolution

Timeline

Customer Care Representative

CVS Pharmacy
03.2021 - 04.2023

Front Desk Receptionist

Zell Property Management
06.2020 - 07.2021

Customer Service Cashier

Food Lion
01.2016 - 12.2019

Dinwiddie County High School

Basic Studies

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Sonya Cimburke