Sonya Cody
Indianapolis,Indiana
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Department Of The Treasury, Internal Revenue Service
05.1998 - 04.2022
- Handled customer inquiries and suggestions courteously and professionally, Answering 35 to 50 calls daily
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Women's Ministry Leader
New Liberty Missionary Baptist Church
06.2018 - 01.2020
- Prepared, coordinated and distributed information about yearly schedule of activities held Meetings in Nursing homes at least 2 times per year.
- Skilled at working independently and collaboratively on with Above and Beyond team designing celebrations for those in Lead positions.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Education
Some College (No Degree) - Accounting And Business Management
Lewis College of Business
Detroit, MISkills
- Microsoft Word
- Account Management
- Active Listening
- Customer Relations
- Professional Telephone Demeanor
- Process Optimization
- Cultural Sensitivity
- Microsoft Outlook
- Understanding Customer Needs
- Team Development
- Document and Records Management
- Office Equipment Proficiency
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
Certification
- Licensed Chaplin
- Notary Public
Timeline
Women's Ministry Leader
New Liberty Missionary Baptist Church
06.2018 - 01.2020
Customer Service Representative
Department Of The Treasury, Internal Revenue Service
05.1998 - 04.2022
Some College (No Degree) - Accounting And Business Management
Lewis College of Business
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