Hi, I’m
Sonya Compton
Houston,TX
Summary
Client relations professional with a history of exceeding customer expectations. Maintains composure in stressful situation and thrives in opportunities to increase customer satisfaction through active listening, decisive communication, and focused solutions.
Overview
10
years of professional experience
Work History
GDS
Office Manager / Sales Team Leader
07.2020 - Current
Job overview
- Managing a team of 40 employees: organizing schedules, maintaining employee satisfaction, and overseeing payroll
- Responsible for all company wide hiring and training
- Implementation and maintenance of procedures
- Organizing company events, presentations and status reports
- Providing support to any employee who is in distress with a correspondence, complaints or queries
- Maximize social media presence and customer relations to ensure repeat business.
- Boosted sales by effectively training and mentoring team members in sales techniques and product knowledge.
AIG Retirement Services
Customer Service Professional IB
10.2018 - 02.2020
Job overview
- Met and exceeded productivity targets by handling each interaction with the highest level of customer service
- Reviewed customer data to assess current issues and determine potential solutions
- Mentored new team members and managed employee relationships
- Capitalized on opportunities to enhance customer experiences
- Kept detailed records of customer accounts of actions taken, issues resolved and relevant information the next CSP
- Maintained up-to-date knowledge regarding IRS regulations, employer provisions.
Hyatt Corporation
Server
04.2014 - 01.2018
Job overview
- Managed opening and closing duties such as inventory and reconciling cash drawer
- Served an average of 50 patrons daily at hotel restaurant
- Collaborated with all departments of hotel to ensure exceptional customer experience
- Maximized team performance by training new employees
- Consistently received customer compliments that earned me the title of Employee of the Year.
Education
University of Houston-Downtown, Houston, TX
Bachelor of Arts from Corporate Communication
12.2021
University Overview
- Member of National Society of Leadership and Success
- GPA 3.0 Dean's List for last three semesters
Skills
- Interpersonal and Written Communication
- Creativity and Innovation
- Ability to Multitask
- Meticulous Attention to Detail
- Leadership and Management
- Traditional and Digital Medias
- Employee Development
References
References available upon request
Languages
Spanish
Professional Working
Timeline
Office Manager / Sales Team Leader
GDS
07.2020 - Current
Customer Service Professional IB
AIG Retirement Services
10.2018 - 02.2020
Server
Hyatt Corporation
04.2014 - 01.2018
University of Houston-Downtown
Bachelor of Arts from Corporate Communication
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