Sonya Cordero
Milwaukee,WI
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Phlebotomist position. Ready to help team achieve goals. I am a detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
1
1
year of professional experience
Work History
Gate Service Agent
Spirit Airlines Inc.
03.2024 - Current
- Contributed to team success by efficiently handling multiple tasks simultaneously during peak travel periods.
- Rebooked passengers on alternative flights when necessary due to cancellations or overbooking situations.
- Managed boarding pass distribution to ensure an organized boarding process.
- Maintained a safe and secure environment for passengers through thorough pre-boarding checks.
- Assisted in training new Gate Service Agents, sharing best practices for optimal performance in the role.
- Collaborated with airline personnel to resolve passenger concerns, demonstrating excellent problem-solving skills.
- Verified identification documents, maintaining strict security protocols at all times.
- Maintained cleanliness of gate areas, creating a welcoming environment for passengers.
- Supported fellow agents during busy times to ensure timely processing of passengers at gates.
- Engaged customers to find amiable and appropriate solutions to transportation issues and conflicts.
Sales Representative Team Leader
Color Pop Signs
08.2023 - Current
- Organized monthly sales meetings to review progress, set goals, and discuss areas for improvement among the team members.
- Exceeded sales targets consistently with effective management of leads, pipeline development, and closing deals.
- Established a positive work environment through clear communication, encouragement, and recognition of achievements.
- Conducted regular market research to stay ahead of industry trends and adjust strategies accordingly.
- Expanded market reach by identifying untapped segments and developing targeted campaigns to attract new customers.
- Developed new business opportunities by prospecting potential clients and presenting product benefits.
- Managed key accounts effectively, ensuring customer satisfaction and maintaining long-term partnerships.
- Enhanced customer experience by addressing concerns promptly and providing tailored solutions based on their needs.
- Built relationships with customers and community to promote long term business growth.
- Trained new employees on customer service, money handling and organizing strategies.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Set and achieved company defined sales goals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Negotiated prices, terms of sales and service agreements.
Quality Assurance Specialist
Klement's Sausage Co
08.2023 - 11.2024
- Provided regular updates to team leadership on quality metrics by communicating consistency problems or production deficiencies.
- Ensured product compliance with industry regulations by staying up-to-date on relevant standards and guidelines, implementing necessary changes to maintain conformance.
- Enhanced efficiency of QA department, introducing metrics-driven performance evaluations.
- Documented and reported quality assurance outcomes, providing actionable insights for product development teams.
- Maintained up-to-date knowledge of regulatory changes, ensuring product compliance across multiple markets.
- Improved product quality and customer satisfaction by identifying and resolving defects before market release.
- Reported problems and concerns to management.
- Completed supporting documentation for testing procedures, data capture forms, equipment logbooks and inventory forms.
- Inspected items and compared against standards to meet regulatory requirements.
- Conducted investigations into questionable test results.
- Inspected raw materials and finished products to verify quality and disposed items that did not meet safety requirements.
Production Worker
Erffmeyer & Sons Co.
01.2024 - 03.2024
- Followed safety procedures and guidelines to maintain safe working environments.
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
- Resolved issues quickly to maintain productivity goals.
- Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
- Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
Education
Bonita Vista Senior High School
Chula Vista, CASkills
- Airport security awareness
- Passenger Assistance
- Baggage handling
- Emergency Procedures
- Ticketing System Knowledge
- Teamwork and Collaboration
- Customer Service
- Problem-Solving
- Time Management
- Attention to Detail
- Problem-solving abilities
- Multitasking Abilities
- Excellent Communication
- Adaptability and Flexibility
- Relationship Building
- Phone and Email Etiquette
- Self Motivation
- Interpersonal Skills
Languages
Spanish
Native or Bilingual
Timeline
Gate Service Agent
Spirit Airlines Inc.
03.2024 - Current
Production Worker
Erffmeyer & Sons Co.
01.2024 - 03.2024
Sales Representative Team Leader
Color Pop Signs
08.2023 - Current
Quality Assurance Specialist
Klement's Sausage Co
08.2023 - 11.2024
Bonita Vista Senior High School