Sonya Corley
Murfreesboro
Summary
Experienced with administrative support, office management, and coordination of daily activities. Utilizes organizational and multitasking abilities to enhance office efficiency. Knowledge of office software and communication tools, ensuring smooth and effective operations.
Experienced with handling and fulfilling customer orders efficiently. Utilizes strong communication skills to ensure customer satisfaction and accurate order processing. Knowledge of inventory management and maintaining organized workspaces.
Overview
33
33
years of professional experience
Work History
School Janitor
HES
Antioch, TN
03.2022 - Current
- Maintained cleanliness and sanitation standards across school facilities.
- Operated cleaning equipment and machinery efficiently and safely.
- Assisted with inventory management of cleaning supplies and materials.
- Implemented safety protocols to ensure a secure environment for students and staff.
- Collaborated with school administration to address maintenance needs promptly.
- Monitored cleanliness levels, identifying areas for process improvement and efficiency gains.
- Maintained a clean and safe environment by performing daily janitorial tasks such as sweeping, mopping, and sanitizing surfaces.
Administrative Assistant
Metropolitan Nashville Public Schools
Antioch, TN
08.1992 - Current
- Coordinated scheduling and logistics for school events, ensuring smooth operations and communication among staff.
- Managed office supplies inventory, implementing cost-effective purchasing strategies to optimize budget utilization.
- Streamlined record-keeping processes, enhancing data accuracy and accessibility for administrative tasks.
- Assisted in the preparation of reports and presentations, contributing to informed decision-making within the school district.
- Using Oracle Cloud in processing payroll for staff
Customer Service Representative/Online Personal Shopper
Kroger Company
Nashville, TN/Brentwood, TN
05.1999 - 06.2005
- Ensuring accurate transactions and balanced drawers.
- Responded to customer requests for products, services, and company information.
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained cleanliness and organization in bagging area to promote safety and efficiency.
- Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
- Operated cash register efficiently, processing transactions accurately and swiftly.
- Processed customer orders efficiently to ensure timely fulfillment.
- Provided exceptional customer service through clear communication, timely updates, and accurate order fulfillment.
- Reduced customer wait times by consistently meeting or exceeding ClickList service standards for order completion.
Education
Bachelor of Science - Psychology
University of Phoenix
Tempe, AZ12-2012
Associate of Applied Science - Secretarial Science Word Processing Emphasis
Draughons Junior College
Nashville, TN06-1989
High School Diploma -
Glencliff High School
Nashville05-1987
Skills
- Cleaning expertise
- Restroom care
- Sanitation techniques
- Chemical handling
- Time management
- Excellent communication
- Computer skills
- Active listening
- Multitasking
- Friendly, positive attitude
Timeline
School Janitor
HES
03.2022 - Current
Customer Service Representative/Online Personal Shopper
Kroger Company
05.1999 - 06.2005
Administrative Assistant
Metropolitan Nashville Public Schools
08.1992 - Current
Bachelor of Science - Psychology
University of Phoenix
Associate of Applied Science - Secretarial Science Word Processing Emphasis
Draughons Junior College
High School Diploma -
Glencliff High School