Sonya Cotton
Ascension St Joseph
Milwaukee,WI
1
Certification
19
years of professional experience
Skilled Patient Care Technician offering demonstrated expertise in patient support developed over 10 years of healthcare experience. Skilled at supporting transports, ambulating patients and charting updates. Flexible team player with positive and upbeat nature.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level CNA position. Ready to help team achieve company goals.
Service-oriented and resourceful with in-depth clinical skills and assessment training. Support patient personal care and hygiene needs with diligent assistance. Organized in keeping supplies stocked and equipment sterilized for use.
Work History
Patient Monitor
- Monitor the patients on video and make sure they safe.
- Communicated with nurses and patients.
- Answer the phones and take report for patients
- Discharge and admit Patients.
- Set up the stations for the tech to come watch the patients.
Patient Monitoring
5 Years 8 Months- Monitor the patient and make sure they are safe.
- Communication with the nurses and patients.
- Answer the phones
- Discharge patients
Patient Service Representative (PSR)
1 Month- Checking in pts for appointments.
- Greeting pt. with a smile.
- Screening them for covid questions.
- Verifying demographic info.
- Making appointments.
- Verifying insurance.\Processing co-payments.
Certified Nursing Assistant
4 Years 5 Months- Provide physical support to assist patients to perform daily living activities, such as getting out of bed, bathing, dressing, using the toilet, standing, walking, or exercising
- Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs
- Entertain, converse with, or read aloud to patients to keep them mentally healthy and alert
- Maintained records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager
- Provided patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming
- Cared for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care
Resident Assistant
5 MonthsClerical Aide Internship
2 Months- Answered telephones and gave information to callers, took messages, or transferred calls to appropriate individuals while providing excellent customer service
- Created, maintained, and entered information into databases
Clerical Assistant Internship
5 Months- Answered telephones and gave information to callers, took messages, or transferred calls to appropriate individuals while providing excellent customer service
- Created, maintained, and entered information into databases
Education
Diploma
Skills
Quality Patient Care
Time Management
Judgment and Decision Making
CNA/CBRF Certified
Excellent Clerical/Administrative Support
Customer service
Medical office experience
Vital Signs
Medical Records
Microsoft Office
Hospital Experience
Insurance Verification
Experience Administering Injections
Medical Billing
EMR Systems
Data entry
Typing
Patient confidentiality
Accomplishments
- Supervised team of 10 staff members.
Certification
- CNA
- CPR BLS Certification
- Medical Billing and Coding
- Medical Assistant
- Phlebotomy
Timeline
Patient Service Representative (PSR)
Froedtert Health
10.2021 - 11.2021Read More
Patient Monitoring
Ascension St Joseph
11.2020 - CurrentRead More
Certified Nursing Assistant
Sunrise Home Health Center
02.2016 - 07.2020Read More
Resident Assistant
A Better Living Enterprise
09.2015 - 02.2016Read More
Clerical Aide Internship
Social Development Commission
08.2007 - 10.2007Read More
Clerical Assistant Internship
Social Development Commission
02.2007 - 07.2007Read More
Patient Monitor
Ascension
CurrentRead More
Metropolitan High School
Diploma
Read More