SONYA COUNTS-MARTIN
Registered Pharmacist
Mint Hill,NC
Summary
Dedicated Pharmacist offering 18 years of experience ensuring accurate review, processing and dispensing of medications in alignment with orders. Skilled in collaborating with team members to expedite urgent requests while maintaining impeccable focus on safety, accuracy and confidentiality. Advanced communicator with all levels of staff, clients, management and healthcare administrators.
Overview
18
18
years of professional experience
Work History
Pharmacist
Walmart Pharmacy
York, SC
02.2010 - Current
- Interpreted prescription orders, dispensed 300 plus medications, and counseled patients on drugs.
- Educated patients about possible drug interactions and gave special administration instructions.
- Maintained appropriate drug records and completed reports as necessary.
- Reviewed patient medication profiles and medical records to screen for appropriate drug selection, dosing, contraindications, side effects, and therapeutic outcomes.
- Communicated potential issues and reactions to specific medications for patients ranging from children and teenagers to adults and geriatrics.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Interviewed, hired, and trained technicians and other support staff.
- Stayed current with third-party payer policies and procedures to prevent payment issues.
Assistant Pharmacy Manager
Walmart Pharmacy
York, SC
01.2007 - 02.2010
- Kept prescription drugs and controlled substances safe and secure in pharmacy.
- Supervised work of pharmacy 8-16 clerks and technicians to optimize service quality and productivity.
- Optimized inventory organization and upkeep procedures.
- Responded to telephone calls and efficiently filled prescriptions.
- Maintained smooth day-to-day operations of retail pharmacy department.
- Implemented new customer service policies to maximize satisfaction and loyalty.
Retail Pharmacy Manager
Walmart Pharmacy
York, SC
03.2004 - 02.2007
- Evaluated patient histories to assess medication compliance and spot issues such as doctor shopping or excessive usage.
- Educated patients on possible drug interactions, potential side effects and optimal methods of administration.
- Developed policies and procedures for effective pharmacy management.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Compared prescription details against safety standards and insurance requirements to support patients.
- Discussed medical histories with patients in effort to provide most effective medical advice.
- Supervised team of 16 pharmacy technicians.
- Collaborated with store manager to maintain daily operations.
- Developed and updated policies and procedures, maintaining compliance with statutory, regulatory and local, state and federal guidelines relating to HIPAA, benefits administration and general liability.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Fostered excellence by example by "setting pace" and being hands on mentor to clinical staff.
Education
Bachelor of Science - Pharmacy
University of South Carolina - Columbia
Columbia, SCSkills
- Pharmaceutical Compounding
- Prescription Review and Dosage
- Maintaining Patient Records
- Patient Referrals
- HIPAA Compliance
- Customer Service
- Insurance Claim Processing Software
- Drug Utilization Reviews (DUR)
- Pharmacy Staff Management
- Pharmacy Policies and Procedures
- Advising and Educating Patients
Affiliations
- Toastmasters
- American Pharmacist Association (Apha)
Timeline
Pharmacist
Walmart Pharmacy
02.2010 - Current
Assistant Pharmacy Manager
Walmart Pharmacy
01.2007 - 02.2010
Retail Pharmacy Manager
Walmart Pharmacy
03.2004 - 02.2007
Bachelor of Science - Pharmacy
University of South Carolina - Columbia
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