Sonya Crawford
Fort Collins,CO
Summary
Detail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Cordial Patient Access Specialist with demonstrated customer service skills in all interactions, with both external and internal customers. Social and communicative with high regard for sensitive and confidential information. Clear understanding of HIPAA rules and insurance protocols. Well established in fast-paced and challenging environment. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
16
16
years of professional experience
Work History
Patient Access Specialist, Sr
UCHealth Sleep Disorders Center
06.2010 - 06.2022
- Communicated extensively with patients to provide assistance, support and instructions.
- Evaluated patient care needs, prioritized treatment and maintained patient flow.
- Training of new staff
- Evaluated health education needs of patients and provided necessary training and instruction.
- Performed all tasks with a patient-centered focus while seeking opportunities for improvement of processes and treatments.
- Served as liaison between management, and clinical staff.
- Set and managed patient appointment schedules using [Medmanager, EPIC, Excel].
- Green belt training
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Collected and validated patient demographics and insurance information.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered. Obtained prior authorization for all sleep studies for PVH, MCR, Estes Park and Longmont.
Medical Receptionist
Women's Clinic of Greeley
10.2008 - 05.2010
- Processed patient payments and scanned identification and insurance cards.
- Communicated with all partners throughout the practice including physicians, nursing staff, technicians and medical assistants.
- Observed strict HIPAA guidelines at all times according to company policy.
- Transcribed phone messages and relayed to appropriate personnel.
- Delivered high-quality administrative and customer service to sustain patient and work flows.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Pleasantly greeted each patient and offered the desk sheet for easy sign-in.
- Handled all office supply ordering including ink cartridges, toner and paper
- Informed patients of financial responsibilities prior to rendering services.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services in busy Gynecology office with 8 providers.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographic, and health history to keep information current.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
Surgery Scheduler
Digestive Diseases Specialist
01.2006 - 08.2008
- Worked with operating facilities to schedule procedures on behalf of [3] [Gastrointerologist] surgeons.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Gathered current medical information and reviewed histories to gather details for surgeons.
- Established and maintained positive relationships with government regulators, residents, families, other area health care providers, physicians and community at large.
- Ensured HIPAA compliance across all patient data handling, systems and training.
- Regularly evaluated employee performance, provided feedback and assisted, coached and disciplined staff as needed.
- Set and managed patient appointment schedules using [eclinical].
- Organized and led weekly personnel meetings with [6] team members.
- Instructed patients and family members on proper discharge care.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Updated daily operating room calendars with accurate appointment schedules.
- Educated patients about surgeries and provided treatment plan documentation.
Education
High School Diploma -
Rocky Mountain High School
Fort Collins, CO1991
Skills
- Insurance pre-certifications
- Educating patients
- Checking in patients
- Office workflow support
- Money Handling
- Patient Registration
- Information documentation
- Processing payment
- Organization and planning
Timeline
Patient Access Specialist, Sr
UCHealth Sleep Disorders Center
06.2010 - 06.2022
Medical Receptionist
Women's Clinic of Greeley
10.2008 - 05.2010
Surgery Scheduler
Digestive Diseases Specialist
01.2006 - 08.2008
High School Diploma -
Rocky Mountain High School
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