Summary
Overview
Work History
Education
Skills
Timeline
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Sonya Davidson

Henderson

Summary

Adept in high-volume dining and exceptional communication, I excel at Yard House by mentoring new staff and leading by example to enhance patron satisfaction. My strong leadership and reliability foster a team-oriented environment, significantly improving guest service standards and upselling success without compromising service quality.

Overview

19
19
years of professional experience

Work History

Server Trainer

Yard House
10.2024 - Current
  • Trained new team members on restaurant procedures, menu items, and performance strategies.
  • Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
  • Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
  • Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.

Junior Casino Host

Silverton
02.2024 - 10.2024
  • Structured time to visit with supervisors in slots, table games, and food and beverage areas to mitigate problems or issues involving VIP players.
  • Assisted in resolving guest disputes professionally, ensuring timely resolution and preserving customer satisfaction levels.
  • Increased player loyalty by developing personalized relationships and providing exceptional guest service.
  • Maximized casino revenue by monitoring player gaming activities and identifying potential high-value players.

Bartender/Lead Server Trainer

Canyon Ranch Steak Company
07.2019 - 12.2023
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Catering Coordinator

Canyon Ranch Steak Company
07.2019 - 12.2023
  • Enhanced event success by coordinating with clients and understanding their specific catering needs.
  • Increased repeat business through strong relationship-building with clients and vendors.
  • Maintained high standards of food safety, consistently adhering to all health regulations and guidelines.
  • Solicited, negotiated and booked new and repeat business through previous clients, local businesses and event management companies to maximize catering revenue and meet and exceed goals.

Community Partnership Coordinator

Canyon Ranch Steak Company
07.2019 - 12.2023
  • Boosted donor engagement by organizing and hosting successful fundraising events.
  • Created compelling marketing materials for fundraising campaigns, increasing awareness and attracting new donors.

Teacher/Cheer Coach

All Saints Episcopal School
08.2005 - 05.2019

Education

Bachelor of Science - Hotel, Resort And Restaurant Management

Texas Tech University
Lubbock, TX

Skills

  • High volume dining
  • Upselling strategies
  • Server etiquette
  • Food safety compliance
  • Restaurant operations
  • Employee mentoring
  • Food and beverage pairings
  • Banquet coordination

Timeline

Server Trainer

Yard House
10.2024 - Current

Junior Casino Host

Silverton
02.2024 - 10.2024

Bartender/Lead Server Trainer

Canyon Ranch Steak Company
07.2019 - 12.2023

Catering Coordinator

Canyon Ranch Steak Company
07.2019 - 12.2023

Community Partnership Coordinator

Canyon Ranch Steak Company
07.2019 - 12.2023

Teacher/Cheer Coach

All Saints Episcopal School
08.2005 - 05.2019

Bachelor of Science - Hotel, Resort And Restaurant Management

Texas Tech University

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Sonya Davidson