Sonya Davis

• Received, examined and reshelved returned parts.
• Established individual parts inventory levels to balance stock for maximum inventory turns.
• Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
• Monitored and adjusted inventory to minimize obsolescence [90%].
• Applied well-developed communication, interpersonal and collaboration skills to build effective working relationships with vendors and partners.
• Added new vendors and products into system and keyed in special shipping codes when needed.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Juggled multiple projects and tasks to ensure high quality and timely delivery.
• Demonstrated leadership by making improvements to work processes and helping to train others.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Developed and maintained positive working relationships with vendors.
• Analyzed pricing trends to optimize cost savings.
• Prepared documents for ordering parts, supplies, and equipment.
• Provided technical advice on the selection of replacement parts.
• Performed data entry from paper documents, emails, and other sources into computer systems.
• Updated existing records with new or revised information as needed.
• Assisted colleagues with resolving any issues related to data entry operations.
• Remained focused for lengthy periods to accurately perform work with adequate speed.
• Reviewed and updated account information in company computer system.
• Reviewed warranty documents to determine validity of claims and determined whether customer was eligible for coverage.
• Processed warranty claims in accordance with company policies and procedures.
• Maintained up-to-date knowledge of industry trends through ongoing research activities.
• Maintained up-to-date records of all maintenance activities performed on the equipment.
• Ordered replacement parts or supplies needed for repairs or preventive maintenance tasks.

Supervise a team of 16 or more people doing retail/grocery store inventories. Complete all timesheets for employees on a daily basis.

Pull and download files from customers for daily processing. Manage team for accuracy and proficiency during inventories. Assist customer in verification modes. Run reports for customer such as CAO/BOH and final reports.

• Established and enforced clear goals to keep employees working collaboratively.
• Provided ongoing training to address staff needs.
• Complied with company policies, objectives and communication goals.
• Identified and corrected performance and personnel issues to reduce impact to business operations.
• Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
• Coached and mentored [25] staff members through constructive feedback to develop long-term career goals.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Delegated work to staff, setting priorities and goals.
• Remained calm and professional in stressful circumstances and when dealing with unhappy customers, effectively diffusing situations.
• Treated associates with fairness and respect, providing recognition of accomplishments.

Supervise a crew from 1-75 people in a inventory. Pull and collect customer data for BOH accuracy. Time collection for employees, Customer Pre-Inventory calls, schedule inventories per phone conversation with customers. Use of tablets and RM machines for inventory production. Driver of company vehicle and employees. Schedule employees work schedules, inventory company equipment and maintain logs. Review data on employees performance/coach and train. Train new Supervisors and or employees.