Sonya DAVIS

• I answered incoming calls and responded to patient and medical office inquiries.
• We were greeted and checked in patients, updating patient information in the computer system.
• Scheduled patient appointments, verifying the accuracy of appointment times with providers.
• Maintained confidentiality of patient information according to HIPAA regulations.
• Verified insurance coverage for appointments and collected co-payments as required.
• Scheduled and followed up on patient appointments, collected and processed patient payments, and maintained patient files.
• Took messages from patients and promptly relayed them to the appropriate staff.
• Scheduled and confirmed patient appointments and consultations.
• Entered insurance, demographics, and health history into the patient database.

• Demonstrates outstanding customer service skills and uses evolving technology to
  manage a wide range of patient requests including appointment scheduling, patient
  registration, and answering general questions
  •
  Perform insurance verification, and scheduling for several doctors•
  Facilitates billing functions, accurately meeting compliance and organizational
  quality and productivity standards
  •
  Enters and maintains confidential and accurate patient information including patient
  insurance and billing, and payment information.
  •
  Collected and entered patient demographic and insurance data into a computer•
• Verified insurance eligibility and ensured coverage of services to be provided.
• Answered incoming calls, responded to inquiries, resolved customer complaints and provided assistance as needed.

Used identification tags, stamps, and electronic marking tools to mark stock items•
Wiped down the equipment with proper cleaning products after each patient
transport to reduce instances of infection
•
Interacted effectively with patients, families, staff, and other hospital department staff
to deliver a high level of customer service and teamwork
•
Answered call lights and supported patient comfort and safety by adjusting bed rails
and equipment
•
Reviewed available supplies, identified deficiencies, and located necessary materials
to meet operational demands
•
Check temperatures with thermometers and document each temperature reading
on a tracking log

Follow all required policies to avoid the transmission of illness by correctly wearing
proper Personal Protective Equipment (PPE), including masks and gloves

Conduct COVID-19 symptom screening according to the Nursing home guidelines•
Greet and welcome patients, family members, visitors, vendors, other guests, and
employees in a professional manner.

Organized paperwork such as charts and reports for office and patient needs.•
Maintained current and accurate medical records for patients.•
Checked patient insurance, demographic and health history to keep information
current.

Verified and updated demographic and other personal information for clients with
respect to personal boundaries when asking for important details.

• Monitored office supplies inventory and placed orders when necessary.
• Provided administrative support to staff members including typing letters, filing documents, and scanning and copying documents when necessary.
• Verified visitors' identification cards before allowing access to the building.

• Directed and supervised the housekeeping staff, ensuring that all tasks were completed promptly.
• Monitored daily performance of staff, providing feedback, coaching, and guidance as needed.
• Resolved customer complaints promptly and in a professional manner.
• Ensured compliance with OSHA regulations regarding hazardous materials used in housekeeping operations.
• Implemented safety protocols to protect employees while performing their duties.
• Organized employee training programs related to health and safety practices and hotel policies and procedures.
• Assisted in the recruitment process by interviewing candidates for open positions within the department.
• Reviewed financial statements regularly to identify cost savings opportunities within the department.