Sonya De La Cruz

•Collaborate closely with operations teams to understand staffing needs and calibrate recruitment efforts accordingly.

• Consistently achieve and exceed assigned recruiting goals of 4 company drivers per week and 10 partner carriers per week for Western Regional States

• Manage and reduce Cost per Hire associated with driver recruiting and processing.

• Process drivers in orientation including signing new hire paperwork and uploading all essential documents and information in order to get each driver hired within a timely manner.

• Identified opportunities for collaboration with external organizations such as trade associations or community groups that could aid in recruiting efforts.

• Conduct thorough background checks and reference verifications, ensuring all hires met strict safety standards and qualifications.

• Maintain accurate records of all hiring activities, ensuring compliance with applicable regulations and internal policies.

• Optimize candidate sourcing strategies by leveraging online job boards, social media platforms, and industry-specific forums.

• Daily tracking of both local and IPI LCL shipments
• Collaborated with overseas partners to coordinate shipments, ensuring smooth transit across international borders.
• Confirmed accurate freight duties and bills of lading for shipments by collaborating with customs brokers.
• Tracked shipments processing through customs and other agencies and obtained clearances.
• Managed diverse portfolio of clients, catering to their specific shipping requirements and providing customized solutions.
• Coordinated closely with internal departments to ensure seamless integration of ocean import operations into overall supply chain process.
• Successfully managed high volumes of time-sensitive shipments during peak seasons while maintaining high levels of client satisfaction.
• Reduced shipment delays by proactively addressing potential issues and coordinating with carriers for timely resolutions.
• Conducted regular audits of import documents to identify discrepancies and maintain high levels of accuracy in record keeping.

• Attended to daily operations and handling of customer accounts.
• Provided high quality customer service and operations in order to maintain high customer satisfaction for retention and repeat shipments
• Provided backup support for sales teams during peak periods or staff shortages, maintaining seamless continuity of service levels for clients.
• Worked together with Sales and Accounting Departments, custom brokers, carriers and other business partners and government entities for smooth flow of supply chain.
• Maintained and managed customer files and databases.
• Maintained accurate and current customer account data with manual forms processing and digital information updates.
• Explained charges, fees, terms of sales, and service agreements to over 50 customers daily
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction

• Arranged all drug screens (pre-employment and DOT Random)
• Studied job descriptions and qualifications to determine applicant requirements.
• Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
• Operated and maintained applicant tracking and candidate management systems.
• Assisted with writing job postings and job descriptions for boards.
• Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Streamlined the application process for job seekers, resulting in increased applicant submissions and overall interest in driving positions.
• Provided regular updates to management regarding the status of driver recruitment efforts, highlighting successes and areas for improvement.
• Conducted thorough background checks and reference verifications, ensuring all hires met strict safety standards and qualifications.
• Developed comprehensive driver profiles to accurately match candidates with suitable routes and assignments.
• Organized job fairs, networking events, and open house sessions to connect with potential recruits in person.
• Maintained accurate records of all hiring activities, ensuring compliance with applicable regulations and internal policies.
• Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
• Streamlined office operations by implementing efficient filing systems and organizational strategies.
• Completed bi-weekly payroll for 100's of employees