Overview
Work History
Timeline
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SONYA DENISE BELL

Memphis,Tennessee

Overview

30
30
years of professional experience

Work History

Senior Systems Administrator

FedEx Services
06.2012 - 01.2025
  • Maintained computer systems to ensure the organization's information systems' stability, integrity, and efficiency
  • Provided technical support to employees and troubleshot technical issues
  • Ensured network security
  • Oversaw system upgrades
  • Installed, upgraded, and configured application software and computer hardware
  • Created and managed system permissions and user accounts

Senior Technical Analyst/Service Level Team (SLT)

Federal Express
01.2003 - 06.2012
  • Delivered a portfolio of management communication services for centralized notifications, including:
  • Executive Notifications
  • GEM Notifications
  • Management Bridge
  • Event Summary Reports
  • Provided 1st and 2nd-level production server support for customer service call center systems, including monitoring, immediate problem resolution, and proactive problem prevention

Senior Technical Analyst

FedEx Services
01.2003 - 10.2007
  • Supported the ITO Distributed Server Support (MEM) operations group, offering 1st and 2nd level 24/7 production systems support, which included monitoring and primary production system contact
  • Engaged in immediate problem resolution and proactive problem prevention
  • Conducted problem tracking and reporting, including Outage Management and Alerts

Technical Support Analyst/Call Center

AutoZone Inc.
05.1998 - 01.2003
  • Diagnosed software and hardware problems affecting stores using Unix/Linux operating systems and repaired or replaced faulty components by reviewing trace files and examining source code

Help Desk Technician/Call Center

AutoZone Inc.
05.1997 - 05.1998
  • Supported software and hardware for multi-platform UNIX-based systems across over 1,750 retail and warehouse environments
  • Performed UNIX system maintenance and troubleshooting, supported various hardware, including Intel-based PCs, Siemens Nixdorf and Merit POS hardware, Telxon and LXE RF equipment, IBM RS/6000, IBM Lexmark Laser Printers, SMC Ethernet Hubs, and Hughes Satellite equipment

PC Support/End User

BellSouth Mobility
04.1996 - 05.1997
  • Managed problem reporting and resolution, password resets, data backups, standard MIS hardware and software configurations, user troubleshooting, and operated the MIS help desk

Accounting Clerk

Entergy Systems and Service
02.1996 - 04.1996
  • Created fixed asset spreadsheets using Excel, exported data to Oracle, handled telephones via switchboard, scheduled meetings, and performed light administrative tasks

Handler/Checker/Sorter

FedEx Hub
11.1994 - 12.1996
  • Loaded and unloaded FedEx aircraft, containers, and vehicles
  • Scanned letters and documents, sorting them by city, state, and zip code

Computer Operator/Teller

Sears Federal Credit Union
01.1995 - 08.1995
  • Updated customer information using dBase III application programs and processed customer checks through the Liberty check system
  • Calculated part-time and full-time hours using Lotus 123, installed IBM-compatible computers, conducted daily tape backups, cashed checks, deposited money, and processed withdrawals for members

Timeline

Senior Systems Administrator

FedEx Services
06.2012 - 01.2025

Senior Technical Analyst/Service Level Team (SLT)

Federal Express
01.2003 - 06.2012

Senior Technical Analyst

FedEx Services
01.2003 - 10.2007

Technical Support Analyst/Call Center

AutoZone Inc.
05.1998 - 01.2003

Help Desk Technician/Call Center

AutoZone Inc.
05.1997 - 05.1998

PC Support/End User

BellSouth Mobility
04.1996 - 05.1997

Accounting Clerk

Entergy Systems and Service
02.1996 - 04.1996

Computer Operator/Teller

Sears Federal Credit Union
01.1995 - 08.1995

Handler/Checker/Sorter

FedEx Hub
11.1994 - 12.1996

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SONYA DENISE BELL