SONYA DIXON

Work History

Delivery Driver

Doordash

01.2025 - Current

Achieved high customer satisfaction by delivering food orders promptly and adhering to protocols.
Optimized delivery routes using GPS technology, significantly reducing delivery times.
Managed order accuracy through thorough verification before leaving restaurant locations.
Maintained vehicle cleanliness and conducted regular inspections to ensure safety compliance.
Effectively communicated with customers about order status and expected delivery timelines.
Assisted in refining delivery processes by providing insights on operational challenges faced.
Enhanced time management skills led to improved consistency in service across shifts.

Production Technician

Nissan North America

08.2012 - 06.2025

Operated production machinery, adhering to safety protocols and quality standards.
Conducted equipment inspections and maintenance, minimizing downtime and maximizing performance.
Trained new technicians on operational procedures and safety practices to enhance workforce competency.
Implemented process improvements that increased production speed without compromising product quality.
Monitored production metrics, identifying bottlenecks and proposing solutions for continuous enhancement.
Assisted in troubleshooting mechanical issues, leveraging technical expertise for rapid resolution.
Maintained accurate inventory records, ensuring timely availability of materials for seamless production flow.
Evaluated data from production runs to identify trends and opportunities for efficiency optimization.
Operated production machinery, ensuring adherence to safety protocols and quality standards.
Collaborated with team members to streamline assembly processes, enhancing workflow efficiency.
Conducted regular equipment inspections and maintenance, minimizing downtime and ensuring optimal performance.
Followed safety procedures and guidelines to maintain safe working environments.
Maintained cleanliness of workstations, contributing to a well-organized work environment for increased productivity.
Implemented process improvements resulting in enhanced productivity and reduced waste.
Assisted with troubleshooting equipment issues, quickly resolving problems to minimize downtime and maintain production targets.
Increased team morale, leading safety training sessions.
Reduced downtime by performing regular maintenance on machinery.
Assisted in development of new production techniques, leading to more efficient processes.
Made sure that products were produced on time and are of good quality.
Organized and prepared workstations and materials needed for operations to maximize productivity.
Assembled products according to changing daily work orders and specific customer needs.
Inspected products and machines to maintain quality and efficiency.
Examined incoming materials and compared to documentation for accuracy and quality.
Performed setup of production equipment to establish optimal performance.
Assisted in quality control measures by performing routine inspections of products against established standards.
Implemented process improvements that increased production speed while maintaining product quality.
Troubleshot equipment malfunctions quickly to minimize disruptions in production schedules.
Performed regular calibration checks on instruments ensuring precision measurements throughout the production process.
Inspected equipment and systems to identify issues, immediately reporting problems to repair technicians.
Trained and supervised production personnel to properly use production equipment and apply best practices.
Maintained accurate records of production data, enabling informed decision-making based on real-time insights.
Participated in root cause analysis investigations for recurring issues, identifying solutions to prevent recurrence.
Increased workplace safety, conducting thorough hazard assessments and implementing corrective actions.
Promptly documented and reported all defective equipment and hazardous conditions.
Lubricated and cleaned parts to perform routine maintenance on production equipment.
Evaluated data from production runs, identifying trends and opportunities for improvement to optimize overall efficiency.
Monitored inventory levels, ensuring adequate stock of raw materials and consumables for uninterrupted production operations.
Improved product quality with meticulous monitoring of manufacturing parameters and adherence to specifications.
Managed multiple simultaneous projects effectively while ensuring deadlines were met consistently without compromising quality or productivity levels.
Reduced machine downtime by implementing preventive maintenance procedures and regular inspections.
Collaborated closely with cross-functional teams for seamless coordination of production activities and timely delivery of finished goods.
Calibrated machines to maintain required productivity levels and adherence to quality standards.
Executed continuous improvement initiatives to streamline production processes.
Maintained accurate production records to track progress, identify areas for improvement and meet regulatory requirements.
Aided in setting up and breaking down production equipment and stages to help prepare production area for filming and properly store equipment after use.
Supported engineering teams in the design and implementation of new processes or modifications to existing ones for optimal results.
Implemented continuous improvement initiatives to optimize production workflows, eliminate waste, and enhance overall performance.

Temporary Service Industrial Worker/Forklift Operator

Reckitt-Benisker

09.2011 - 05.2012

Operated and maintained production machinery to ensure efficient manufacturing processes.
Conducted quality inspections on finished products to maintain high standards of safety and compliance.
Collaborated with team members to streamline workflows and enhance overall productivity.
Trained new employees in safety protocols, equipment operation, and best practices for efficiency.
Monitored inventory levels and reported discrepancies to prevent production delays.
Assisted in troubleshooting equipment issues to minimize downtime during production runs.
Implemented process improvements that reduced waste and enhanced operational efficiency.
Consistently met or exceeded daily production targets through diligent work habits and commitment to high-quality outcomes.
Provided valuable input during planning meetings, contributing to strategic decision-making processes that impacted overall business objectives positively.
Increased workplace safety by conducting regular inspections, identifying hazards, and implementing corrective actions.
Participated in continuous improvement initiatives to identify areas of inefficiency within production operations, recommending practical solutions to drive sustainable growth.
Operated industrial machinery to ensure efficient production processes.
Maintained safety protocols, reducing workplace incidents and promoting a secure environment.
Conducted regular quality inspections to uphold product standards and minimize defects.
Implemented process improvements that increased efficiency in material handling tasks.
Monitored inventory levels, ensuring timely replenishment of supplies for uninterrupted operations.
Assisted in troubleshooting equipment issues, contributing to reduced downtime during shifts.
Supported quality assurance efforts by strictly adhering to established guidelines for manufacturing practices while also offering insights into potential enhancements where needed.
Demonstrated adaptability by quickly learning new technologies as they were introduced into the workplace environment, minimizing disruptions to ongoing operations.
Collaborated with cross-functional teams to streamline workflow and enhance productivity.

Delivery Driver

Mazzios Pizza

08.2011 - 02.2012

Ensured timely and accurate deliveries of food orders, enhancing customer satisfaction.
Managed order accuracy by verifying items prior to departure from restaurant locations.
Maintained vehicle cleanliness and performed regular safety inspections.
Communicated order status and delivery timelines effectively with customers.
Assisted in refining delivery processes by providing feedback on operational challenges.
Delivered packages directly to customer doorsteps and business offices.
Streamlined delivery protocols to adhere to best practices and improve efficiency.

Retention Representative

Nexx Linx

01.2009 - 06.2011

Led initiatives that refined customer interaction processes, enhancing service quality and efficiency.
Developed strategies that boosted customer retention through personalized communication and support.
Implemented loyalty programs to increase engagement, fostering long-term relationships with customers.
Analyzed feedback data to identify improvement areas and drive insightful service enhancements.
Trained new representatives on effective retention practices and engaging techniques for customers.
Monitored performance metrics, ensuring compliance with retention goals and identifying trends for adjustments.
Resolved complex issues effectively, ensuring high satisfaction levels while reducing churn rates.
Collaborated with cross-functional teams to align retention efforts with broader business goals.
Provided exceptional customer service, leading to increased positive feedback from clients.
Handled customer escalations effectively, resolving concerns promptly and professionally.
Promoted a positive work environment by fostering teamwork, communication, and mutual support among colleagues.
Monitored performance metrics to ensure alignment with company goals related to retention and customer satisfaction.
Identified trends in customer feedback data, collaborating with management to implement improvements in products or services offerings accordingly.
Exceeded performance expectations consistently while handling challenging situations such as irate customers or complex billing disputes.
Enhanced service quality by providing constructive feedback on existing processes during team meetings.
Built rapport with customers through active listening and empathetic understanding of their needs.
Contributed to consistent achievement of retention targets through dedicated efforts in problem-solving and relationship building.
Resolved account issues for enhanced customer satisfaction and loyalty.
Adhered to appropriate legal scripting when required.
Implemented tactics to minimize cancellations by proactively identifying potential issues and offering solutions.
Developed product demonstrations and presentations for customers.
Analyzed customer feedback to identify retention trends and areas for improvement.
Developed personalized communication strategies to enhance customer engagement and loyalty.
Collaborated with cross-functional teams to implement retention initiatives and streamline processes.
Mentored junior staff on effective customer service practices and conflict resolution techniques.
Utilized CRM systems to track customer interactions and optimize follow-up procedures.
Conducted training sessions on best practices in retention strategies for team members.
Facilitated focus groups to gather insights on customer satisfaction and service enhancements.
Handled escalated customer complaints professionally, de-escalating situations while finding mutually beneficial resolutions.
Enhanced customer satisfaction levels with proactive communication and timely resolution of issues.
Negotiated contract renewals, securing continued business partnerships with satisfied clients.
Built constructive customer relationships to improve loyalty and recommendations.
Developed strong relationships with key accounts, ensuring ongoing satisfaction and long-term commitment.
Improved overall company performance by contributing to strategic planning discussions and offering retention-focused recommendations.
Boosted revenue through upselling and cross-selling opportunities during customer interactions.
Evaluated current customer retention strategies and recommended improvements.
Gathered feedback from departing customers to identify areas for improvement in products or services offered.
Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
Delivered exceptional service standards, resolving issues promptly and maintaining open lines of communication with clients.
Utilized knowledge of customer experience to create specialized plans for customer retention.
Increased customer retention rates by developing and implementing effective loyalty strategies.
Analyzed customer behavior and data to identify trends and develop customer retention strategies.
Analyzed customer data to identify trends, providing valuable insights for retention initiatives.
Increased team productivity by providing training on best practices for retaining customers.
Collaborated with sales and marketing teams to develop targeted campaigns for customer segments.
Empowered customers by providing comprehensive resources and support for self-service, improving satisfaction.
Improved service delivery consistency by standardizing response procedures across all customer touchpoints.
Streamlined feedback collection process, enabling more efficient analysis and response to customer concerns.
Enhanced customer experience by optimizing onboarding process, making it more informative and user-friendly.
Increased team efficiency through implementation of CRM tool, simplifying tracking of customer interactions.
Developed comprehensive understanding of customer needs through targeted surveys and interviews, informing product enhancements.
Conducted detailed analysis of customer feedback to identify patterns and areas for improvement, enhancing overall satisfaction.
Fostered positive company image by ensuring prompt and empathetic resolution of customer issues.
Boosted customer loyalty with introduction of rewards program tailored to frequent users.
Built strong customer rapport, leading to increased advocacy and positive word-of-mouth referrals.

Cashier

KFC

11.2008 - 01.2009

Processed customer transactions efficiently using POS systems.
Maintained cleanliness and organization of the cash register area.
Assisted customers by providing product information and recommendations.
Handled cash, credit, and voucher payments accurately to minimize discrepancies.
Resolved customer complaints swiftly to enhance satisfaction and loyalty.
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Built relationships with customers to encourage repeat business.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Restocked and organized merchandise in front lanes.
Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Stocked, tagged and displayed merchandise as required.

Assembler

Hatteras Yachts Yachts

08.2007 - 04.2008

Assembled yacht components using hand tools and power equipment, ensuring adherence to safety standards.
Collaborated with team members to troubleshoot assembly issues, enhancing workflow efficiency.
Conducted quality inspections on finished products, maintaining high standards of craftsmanship.
Trained new assemblers in operational procedures and safety protocols for optimal performance.
Streamlined assembly processes by identifying areas for improvement, reducing downtime significantly.
Led team in complex assembly projects, coordinating tasks to meet production deadlines effectively.
Mentored junior assemblers, fostering skill development and promoting a culture of continuous improvement.
Assembled components quickly and accurately to meet production demands.
Maintained high-quality standards through rigorous inspections of assembled parts.
Consistently demonstrated strong work ethic by arriving on time and prepared for work.
Contributed positively to team success by fostering a collaborative environment.
Enhanced workplace safety by maintaining a clean and organized work area at all times.
Maintained high-quality standards with thorough inspections of assembled parts.
Demonstrated a strong work ethic by consistently arriving on time, prepared to begin work immediately, and contributing positively to the team''s overall success.

Janitor

St Regis Resorts

05.2007 - 08.2007

Maintained cleanliness and sanitation standards across resort facilities, enhancing guest experiences.
Operated cleaning equipment, ensuring optimal functionality and efficiency.
Inspected and restocked supplies in restrooms and common areas, supporting daily operations.
Trained new staff on cleaning protocols and safety procedures, promoting service consistency.
Conducted regular inspections of guest rooms to uphold quality standards, improving satisfaction ratings.
Sanitized high-touch surfaces to minimize germ spread, ensuring a safe environment.
Collaborated with janitorial staff on large-scale cleaning projects for efficient completion.
Responded quickly to spills and maintenance calls to maintain a safe atmosphere.

Caregiver

Carobell

07.2006 - 05.2007

Provided compassionate care to individuals with developmental disabilities, enhancing daily living activities and personal hygiene.
Assisted with medication management, ensuring adherence to prescribed treatment plans and improving health outcomes.
Developed individualized care plans by collaborating with multidisciplinary teams, focusing on clients' unique needs and preferences.
Implemented behavioral strategies to promote positive interactions and emotional well-being among clients.
Trained new caregivers in best practices for client care, fostering a collaborative team environment and knowledge sharing.
Monitored client progress and documented changes in behavior or health status to inform ongoing assessments and interventions.
Organized recreational activities tailored to client interests, promoting social engagement and life skills development.
Advocated for clients' rights and needs within the community, ensuring access to necessary resources and support services.
Assisted clients with activities of daily living, promoting independence and quality of life.
Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
Assisted clients with daily living needs to maintain self-esteem and general wellness.
Built strong relationships with clients to deliver emotional support and companionship.
Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
Assisted patients with self-administered medications.
Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
Provided safe mobility support to help patients move around personal and public spaces.
Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.

Housekeeper

Innkeeper

07.2005 - 07.2006

Supervised daily housekeeping operations, ensuring cleanliness and organization of guest rooms and common areas.
Trained and mentored junior staff on efficient cleaning techniques and safety protocols.
Developed and implemented inventory management for cleaning supplies, optimizing resource allocation.
Conducted regular inspections to maintain high standards of cleanliness and guest satisfaction.
Collaborated with management to establish seasonal deep-cleaning schedules, enhancing operational efficiency.
Resolved guest concerns regarding housekeeping services promptly, improving overall guest experience ratings.
Streamlined cleaning processes, reducing turnaround time between guest check-out and check-in.
Maintained compliance with health and safety regulations, fostering a safe environment for guests and staff.
Disinfected and mopped bathrooms to keep facilities sanitary and clean.
Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Used chemicals by following safety protocols and procedures to avoid burns and injuries.
Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
Disposed of trash and recyclables each day to avoid waste buildup.
Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.

Production Worker

DG Foods

03.2005 - 06.2006

Operated production machinery to ensure efficient workflow and output quality.
Monitored assembly line processes for adherence to safety standards and operational protocols.
Trained new team members on equipment usage and safety procedures.
Conducted routine quality checks to maintain product integrity and compliance.
Collaborated with cross-functional teams to streamline production schedules and reduce downtime.
Assisted in inventory management, ensuring timely availability of raw materials for production lines.
Maintained cleanliness and organization of work area to comply with health regulations and enhance safety standards.
Resolved issues quickly to maintain productivity goals.
Organized work to meet demanding production goals.
Ensured accurate product labeling, reducing instances of customer dissatisfaction due to mismarked items.
Took on additional shifts during peak work periods to keep projects on schedule.
Performed routine quality checks on finished products, ensuring adherence to company standards before shipping out units.
Managed inventory levels to prevent production delays.
Reduced waste in the production process by monitoring materials usage and adjusting procedures accordingly.
Enhanced product quality by conducting regular inspections and identifying areas for improvement.
Provided support during equipment maintenance, minimizing downtime and ensuring consistent production output.
Participated in cross-functional teams to address production issues, leading to smoother operations.
Played key role in achieving production targets, consistently meeting daily quotas.
Ensured timely delivery of products by coordinating effectively with logistics team.
Facilitated training for junior production workers, improving overall team skill levels.
Responded promptly to equipment malfunctions, minimizing disruptions to production.
Engaged in regular review meetings to discuss production performance and set future goals.
Participated in continuous improvement initiatives, implementing best practices to enhance overall efficiency.
Implemented sustainable practices within production process, aligning with environmental goals.
Optimized material usage to minimize waste, contributing to cost reduction efforts.
Enhanced production line efficiency by streamlining assembly processes.
Used equipment properly to avoid workplace hazards or injuries.
Met or exceeded daily production targets consistently through efficient task execution and effective time management skills.
Assisted in training new employees on production processes, ensuring a seamless integration into the team.

Head Housekeeper

Days Inn

08.2004 - 05.2005

Supervised housekeeping staff, ensuring adherence to quality standards and efficient workflow.
Developed training programs for new hires, enhancing team performance and service delivery.
Implemented cost-effective inventory management strategies, reducing supply waste and optimizing resources.
Conducted regular inspections of guest rooms and common areas to maintain cleanliness and safety compliance.
Coordinated scheduling of housekeeping staff, balancing workloads to meet peak demand periods effectively.
Resolved guest complaints related to housekeeping services promptly, ensuring customer satisfaction and loyalty.
Established cleaning protocols in line with health regulations, improving overall hygiene standards across the property.
Collaborated with management on policy development aimed at enhancing operational efficiency within housekeeping department.
Handled emergency situations calmly and efficiently while prioritizing guest safety at all times.
Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
Conducted regular inspections of rooms and common areas to ensure compliance with health and safety regulations.
Communicated repair needs to maintenance staff.
Maintained detailed records of maintenance needs and repairs, liaising with maintenance department for timely completion.
Worked with front desk to respond promptly to all guest requests.

Supervisor

Box Company (Wal-Mart Distribution)

08.2002 - 08.2004

Promoted a culture of excellence by training and mentoring team members for enhanced productivity.
Streamlined workflows through successful implementation of process improvements that reduced downtime.
Developed effective training materials for new hires, supporting ongoing learning initiatives.
Conducted thorough performance evaluations, providing feedback that facilitated employee development.
Worked collaboratively with management to align operational goals with company objectives.
Oversaw department operations daily, ensuring tasks were completed on time and efficiently.
Addressed operational challenges quickly, minimizing impact on workflow and service quality.
Enhanced team dynamics by resolving conflicts promptly and maintaining a harmonious work environment.

Summary

Overview

Work History

Delivery Driver

Production Technician

Temporary Service Industrial Worker/Forklift Operator

Delivery Driver

Retention Representative

Cashier

Assembler

Janitor

Caregiver

Housekeeper

Production Worker

Head Housekeeper

Supervisor

Education

Certificate - Mental Health First Aid

Skills

Certification

Timeline

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