Sonya Donaldson-Bates
Richmond,Va
Summary
Crisis Support Professional skilled in incident response, debrief management, and employee support. Expertise in guiding individuals through trauma, coordinating referrals, and enhancing recovery and resilience. Experienced in delivering individual and group interventions, providing resources, and explaining EAP benefits. Focused on improving access to care and organizational resilience through effective collaboration and support. Experienced mental health professional with expertise in crisis management, incident response, and employee support. Skilled in debrief facilitation, stakeholder collaboration, and licensure supervision to strengthen team resilience and guide effective intervention.
Overview
33
33
years of professional experience
Work History
Contract Consultant
Magellan Health
Maryland Heights, Missouri
12.2021 - Current
- Delivered individual and group CISM support to facilitate emotional recovery after a traumatic event.
- Instructed employees on self-care techniques to promote emotional well-being.
- Supplied referral resources to individuals seeking support services to enhance access to care.
- Explained EAP benefits available to staff.
Contract Consultant
R3 Continuum
Bloomington, Minnesota
09.1993 - Current
- Collaborated with cross-functional teams to implement contracted services, ensuring alignment with client needs.
- Advised clients on crisis response and employee support services, enhancing organizational resilience.
- Facilitated individual and group debrief sessions to support recovery after traumatic events and organizational emergencies.
Mental Health Clinical Supervisor
Henrico Area Mental Health and Developmental Services
Henrico, VA
12.1993 - 06.2024
- Collaborated with area stakeholders to enhance mental health service delivery and address community needs.
- Supervised coordination of crisis services through crisis phone line and in-person support at the facility to facilitate timely interventions.
- Provided critical incident stress management support to county departments during crises to ensure staff resilience and an effective response.
- Provided licensure supervision for employees within the agency.
- Evaluated consumers in the community and in area Hospitals for Temporary Detention Orders.
- Participated in the hearing process which determined whether consumers would be committed for psychiatric treatment.
- Provided on call back up supervisory services at night and weekends on a rotating schedule.
- Collaborated with the police on mental health cases.
- Supported the Henrico County hostage negotiation team as an active member.
Education
Master of Social Work - Social Work
Howard University
Washington, DC05-1977
Bachelor of Arts - Sociology
Hampton University
Hampton, VA05-1975
Skills
- Crisis management
- Incident response
- Debrief management
- Employee support
- Mental health assessment
- Licensure supervision
- Stakeholder collaboration
- Negotiation
- Relationship building
- Emergency response
Timeline
Contract Consultant
Magellan Health
12.2021 - Current
Mental Health Clinical Supervisor
Henrico Area Mental Health and Developmental Services
12.1993 - 06.2024
Contract Consultant
R3 Continuum
09.1993 - Current
Master of Social Work - Social Work
Howard University
Bachelor of Arts - Sociology
Hampton University