Sonya Downey
Summary
Energetic Administrative Coordinator dedicated to assisting highly effective administrative teams and managing office operations with efficiency and grace. Excellent communication and relationship-building skills with proficiency in Office 365.
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
9
9
years of professional experience
Work History
Administrative Specialist II
South Carolina DHEC
04.2023 - Current
- Safeguarded sensitive information through the proper handling of confidential documents and secure storage methods.
- Handled mail, packages, emails, document transmissions and other types of data with both manual and automated tracking strategies.
- Created and updated records and files to maintain document compliance.
- Improved customer satisfaction with prompt and professional responses to inquiries and concerns.
- Help Mothers and Children to sign up for the SC WIC program.
Front Office Assistant
Palmetto Skin And Laser Dermatology
04.2022 - 02.2023
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
- Responded to inquiries from callers seeking information.
- Directed phone inquiries, answered customer questions, and scheduled appointments.
Technical Support
Concentrix
09.2020 - 04.2022
- Assisted customers with technical support inquiries.
- Provided technical support to production personnel.
- Provided technical support to numerous clients daily.
- Resolved numerous technical support inquiries per day.
Customer Representative
Circle K Stores
02.2015 - 09.2020
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues with professionalism.
- Maintained courteous, friendly atmosphere for guests to increase overall satisfaction and customer service standards.
- Implemented feedback from regular evaluations to improve personal performance and contribute positively to the team''s collective growth.
- Embraced spotlight on customer service by creating courteous, friendly atmosphere for guests.
Education
Associate of Science - Office Technology Administration
York Technical College
Rock Hill, SC12.2024
High School Diploma -
Lawrence County High School
Moulton, AL05.1990
Skills
- Customer Relations
- Proofreading
- Verbal Communication
- Proficient in Microsoft Excel, Word, Access, Powerpoint
- Scheduling appointments
- Office Administration
- Telephone Etiquette
- Inbound Phone call handling
- Tech-Savvy
Timeline
Administrative Specialist II
South Carolina DHEC
04.2023 - Current
Front Office Assistant
Palmetto Skin And Laser Dermatology
04.2022 - 02.2023
Technical Support
Concentrix
09.2020 - 04.2022
Customer Representative
Circle K Stores
02.2015 - 09.2020
Associate of Science - Office Technology Administration
York Technical College
High School Diploma -
Lawrence County High School
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