Sonya Duquette
Mount Dora,FL
Summary
Results-driven Production Technician with expertise in testing, troubleshooting, and quality control. Proven ability to enhance operational efficiency through effective root-cause analysis and equipment calibration.
Dedicated Production Technician with over 14 years of experience in machine operation and quality assurance. Skilled in production scheduling and equipment maintenance, consistently implementing process improvements that increase output while maintaining high-quality standards.
Overview
18
18
years of professional experience
Work History
Production Technician II
Keurig Dr Pepper, Inc.
10.2011 - 03.2026
- Operated and maintained production machinery to ensure optimal performance and product quality.
- Monitored production processes, identifying inconsistencies and implementing corrective actions.
- Collaborated with team members to streamline workflows and enhance operational efficiency.
- Conducted routine inspections of equipment, reporting maintenance needs to minimize downtime.
- Trained new employees on safety protocols and operational procedures to ensure compliance.
- Assisted in troubleshooting mechanical issues, contributing to faster resolution times and reduced interruptions.
- Implemented process improvements that enhanced product output while maintaining quality standards.
- Trained new team members on equipment operation, safety protocols, and company policies, fostering a skilled workforce.
Assistant Store Manager
Party Store
01.2010 - 05.2011
- Assisted in managing daily store operations, ensuring optimal inventory levels and customer satisfaction.
- Trained and mentored team members on product knowledge and sales techniques to enhance performance.
- Developed visual merchandising strategies that increased product visibility and enhanced the shopping experience.
- Implemented efficient stocking procedures, reducing restocking time and improving inventory accuracy.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Customer Service Cashier
Champ Car Wash
08.2008 - 01.2010
- Processed customer transactions efficiently using POS systems.
- Resolved customer inquiries and complaints promptly to enhance satisfaction.
- Maintained accurate cash drawer balance throughout shifts.
- Assisted in training new cashiers on operational procedures and customer service standards.
Education
Associate in Business - Business Administration
CCV
Saint Albans, VTHigh School Diploma -
Burlington High School
Burlington06-1993
No Degree - Business
Burlington Technical Center
Burlington, VT06-1993
Skills
- Testing and troubleshooting
- Quality control
- Machine operation
- Equipment calibration
- Material handling equipment
- Data entry
- Root-cause analysis
- Production scheduling
Timeline
Production Technician II
Keurig Dr Pepper, Inc.
10.2011 - 03.2026
Assistant Store Manager
Party Store
01.2010 - 05.2011
Customer Service Cashier
Champ Car Wash
08.2008 - 01.2010
Associate in Business - Business Administration
CCV
High School Diploma -
Burlington High School
No Degree - Business
Burlington Technical Center