Sonya Elmer
Tupelo,MS
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the medical and retail industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
32
32
years of professional experience
1
1
Certification
Work History
Medical Esthetician, Office Manager
Royalty Wellness Spa
05.2021 - Current
- Welcomed clients arriving for appointments.
- Fostered friendly, warm, and exceptional customer experience.
- Analyzed skin condition and made appropriate product recommendations.
- Developed customized facial treatments for individual clients to address specific skin care needs.
- Assessed condition of clients' skin in order to make recommendations to improve skin quality.
- Advised clients on proper home-care regimens.
- Trained new estheticians on proper skin care techniques and safety protocols to develop capabilities of individuals and improve team efficiency.
- Sterilized equipment for patient treatments.
- Managed daily workloads by organizing schedules and delegating tasks.
- Planned and executed strategies to increase business and drive profit growth.
- Managed bi-weekly payroll for employees.
Manager of Operations
Fit To Go
02.2003 - 06.2004
- Trained employees in essential job functions.
- Handled employee-related issues to improve performance, professional conduct, and attendance reliability.
- Initiated plans to improve customer relations, quality standards, and service efficiency.
- Evaluated employee performance and coached and trained to improve weak areas.
- Achieved results by working with staff to meet established targets.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Solicited customer feedback to identify and improve on areas of weakness.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Manged bi weekly payroll for employees.
Assistant Manager
LA Weight Loss, Franchise
08.2001 - 01.2003
- Assisted sales team with completing customer transactions and managing issues.
- Trained new associates in successful sales and performance strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed and developed sales team.
- Generated sales report to help upper management make effective decisions and sales plans.
- Modeled strong negotiation skills to help team members close tough deals with lucrative clients.
- Completed store opening and closing procedures by counting drawers and managing security.
- Developed sales strategy based on research of consumer buying trends and market conditions.
- Directed sales support staff in administrative tasks to help sales reps close deals.
- Built relationships with customers and community to establish long-term business growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Compiled and analyzed data to determine approaches to improve sales and performance.
Customer Sales Representative
Sprint PCS, Mobile Telephone Company
07.2000 - 07.2001
- Assisted call-in customers with questions and orders.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Resolved concerns with products or services to help with retention and drive sales.
- Educated customers on promotional options, sales policies and methods for obtaining desired results from company offerings.
- Exceeded sales objectives to capture new leads and customers.
- Provided continued customer support after closing sales.
- Greeted customers and asked questions to assess needs.
- Maintained customer satisfaction by quickly resolving issues and offering expert assistance.
WIC Nutritionist
State Department Of Health
01.1992 - 06.2000
- Implemented, updated and closed care plans for participants with minimal nutrition or health concerns.
- Facilitated, supported and documented participant-centered nutritional care of high-risk women, infants and children under guidance of senior nutritionist.
- Identified and referred participants to health care community to address issues or concerns beyond scope of practice.
- Assisted senior nutritionist in training paraprofessional WIC staff and conducting quality assurance activities.
- Certified pregnant mothers and their children for the WIC program while educating them about their health and nutrition.
- Conducted nutrition classes once per month for families on the WIC program.
- Performed breastfeeding assessment and provided participant-centered counseling to help mother initiate breastfeeding, establish milk supply and exclusively breastfeed and continue breastfeeding.
- Obtained and assessed health history information, dietary intake and blood work data from WIC participants to determine nutritional and medical risks for program enrollment.
- Educated clients about long-term health benefits of balanced diets and exercise programs.
Education
Certification of Esthetics -
Mississippi Institute of Aesthetics Nails & Cosmetology
Clinton, MS01.2017
Bachelor of Science - Nutrition Sciences
University of Mississippi
University, MS06.1992
Skills
- Consultative Sales Strategies
- Skin Rejuvenation
- Time Management
- Advanced Facials Specialist
- Product Knowledge
- Data entry
- Computer Proficiency
- Sales Expertise
- Guest Services Expertise
- Appointment Scheduling
- Problem-Solving Abilities
- Lead Generation and turning leads into clients
- Stock Management
- Filing
- Very efficient in communication and rapport with clients to build trust
Certification
Licensed Esthetician
Certified Laser Technician
Timeline
Medical Esthetician, Office Manager
Royalty Wellness Spa
05.2021 - Current
Manager of Operations
Fit To Go
02.2003 - 06.2004
Assistant Manager
LA Weight Loss, Franchise
08.2001 - 01.2003
Customer Sales Representative
Sprint PCS, Mobile Telephone Company
07.2000 - 07.2001
WIC Nutritionist
State Department Of Health
01.1992 - 06.2000
Certification of Esthetics -
Mississippi Institute of Aesthetics Nails & Cosmetology
Bachelor of Science - Nutrition Sciences
University of Mississippi
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