Sonya Feagin
Mobile,Alabama
Summary
I am organized and dependable with proven success at managing multiple priorities with a positive attitude. I am a hardworking employee enthusiastic about learning new fields inside and out. I provide strong relationship-building, problem-solving, and administrative skills. I am well organized and knowledgeable in meeting goals and coordinating team-work. I am Performance-driven and detail-oriented with methodical approach to following through on every endeavor.
Overview
18
18
years of professional experience
Work History
Owner/Operator Truck Driver
Humble by Grace Logistics and Consultants LLC
10.2020 - 10.2024
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Dropped and hooked trailers and changed configuration of equipment.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Maximized payload capacity while adhering to legal weight restrictions through careful selection of cargo assignments.
- Boosted customer satisfaction by ensuring timely and accurate deliveries, maintaining open communication with clients.
- Collaborated with other owner/operators in networking efforts to exchange information, resources, and business opportunities.
- Assessed vehicles in fleet, identifying those requiring immediate repair work and minor maintenance.
- Obtained necessary permits and licenses to operate various commercial vehicles legally.
- Answered roadside assistance calls for tows and other vehicle support.
- Kept accurate records of cargo delivery times and vehicle maintenance to provide documentation to dispatch for billing and inventory purposes.
Commercial Driver License
Fed Ex Ground
03.2020 - 10.2020
- Maintained a clean driving record by adhering to all traffic laws and practicing safe-driving techniques.
- Completed daily route consisting of up to 3 stops, focusing on safety and timeliness.
- Kept accurate records of hours driven, miles covered, fuel usage, and maintenance performed to ensure compliance with regulations.
- Conducted thorough pre-and post-trip vehicle inspections, identifying potential issues before they became problems.
CDL Truck Driver
Southern Intermodal (SIX)
01.2020 - 03.2020
- Performed thorough pre-trip inspections, ensuring vehicle safety and preventing potential issues.
- Operated with safety and skill to avoid accidents and delays.
- Dropped and hooked trailers and changed configuration of equipment.
- Inspected vehicle before and after every trip and conducted minor repairs.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Maintained accurate logbooks for DOT compliance, minimizing fines and violations.
Area Manager of Operations
Jackhood Transportation
10.2019 - 01.2020
- Monitored daily operations closely, proactively addressing any potential issues before they escalated into larger problems.
- Empowered team members through professional development opportunities that fostered individual growth as well as team cohesion.
- Collaborated with upper management on strategic planning initiatives, aligning departmental objectives with overall company goals.
- Led weekly meetings with regional staff to review progress, address challenges and drive timely task completion.
- Oversaw management daily for 40 employees and 50 semi-trucks for the Southeast Region.
- Oversaw payroll functions, ensuring accuracy while maintaining strict confidentiality standards for sensitive employee information.
- Managed employee relations, investigating and resolving conflicts to maintain a positive work environment.
Manager of Operations
Ryder Transportation Systems
09.2014 - 10.2019
- Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Managed the Gulf Coast Rental Clients for Gulfport, MS., Bay Minette, AL., Mobile, AL., and Pensacola, FL.
- Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.
- Evaluated employee performance regularly, promoting professional growth opportunities through coaching methods.
- Developed strong relationships with suppliers, resulting in reduced costs and better quality products.
- Managed daily operations, ensuring smooth workflow and timely completion of tasks.
- Increased profit by streamlining operations.
Art Educator
Mobile Museum of Art
06.2012 - 07.2016
- Worked 2012-2016 Art Blast Summer (Art Program) with ages from 3-11 years old.
- Coordinated annual school-wide art shows showcasing student artwork for parents, staff, and community members.
- Managed art room supplies, equipment and resources to maintain consistent supply for projects.
- Taught classes on painting, collage, and color theory.
- Documented student work in order to exhibit and celebrate learning process of each child.
Telemarketing Executive Sales Trainer
Alorica
11.2012 - 09.2014
- Deescalate customers and find out what their needs were and to resolve the issue.
- Assisted in recruiting top talent for the telemarketing department, contributing to an exceptional workforce capable of delivering results.
- Fostered a culture of continuous learning within the team by promoting professional development opportunities such as conferences or online courses relevant to their roles.
- Increased sales performance by implementing effective telemarketing strategies and techniques.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Created and oversaw Sales training programs for operations for 25 employees every 3 weeks.
Personal Banker
Woodforest National Bank
07.2011 - 02.2012
- Generated new business by conducting thorough financial needs assessments and offering tailored products to clients.
- Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
- Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
- Processed deposits, withdrawals and ACH transfers accurately.
- Balanced cash drawers and vault accounts on daily basis with zero discrepancies.
- Conducted regular audits of cash handling procedures, minimizing risk exposure for the branch.
Independent Photographer/Salesperson
Nationwide Studios
03.2011 - 07.2011
- Captured high-quality images by utilizing various photography techniques and equipment.
- Edited photos using advanced software programs, ensuring consistency in style and quality across all images delivered to clients.
- Increased revenue with effective marketing strategies, including social media promotion and networking events.
- Digitally edited photos to enhance appearance.
- Edited, toned, captioned, and uploaded photographs for publication.
- Planned and prepared for on-location and studio shoots.
- Took photos from different angles and perspectives to capture perfect images.
- Utilized natural and artificial lighting to capture desired images and maintain quality.
Rental Management Trainee
Enterprise Rent-A-Car
12.2007 - 01.2011
- Managed leasing contracts, ensuring timely renewals and accurate documentation.
- Completed regular assessments of competitor offerings to ensure our properties remained attractive in comparison within the market landscape.
- Maintained up-to-date knowledge of products and services offered to customers.
Photographer/Editorial Consultant
Glamour Shots
06.2006 - 01.2007
- Delivered high-quality images under tight deadlines, demonstrating strong time management skills.
- Offered image proofs to help clients choose best photos from shoot.
- Conducted pre-shoot consultations to discuss clients' needs and preferences for optimal results.
- Shot photographs in controlled lab, field, and remote environments.
- Generated cost-effective solutions for client's photography needs.
Education
Liberal Arts And Sciences
Auburn University of Montgomery
Montgomery, AlabamaMBA - Logistic Management
Colorado Technical University
Colorado Springs, CO06.2021
Commerical Drivers License
Bishop State Community College
Mobile, AL08.2018
Bachelors of Fine Arts - Painting W/a Minor in Photography/Graphic Design
University of South Alabama
Mobile, Alabama05.2012
Advance Diploma with Honors -
John L. Leflore of Communications And Arts Magnet School
Mobile, Alabama05.2001
Skills
- Professionalism and Work Ethic
- Safe Driving Practices
- Safety Compliance
- Team Leadership
- Operations Management
- Preventive Maintenance
- Defensive Driving Techniques
- Inventory Management
- Customer Relationship Management
- MS Office
- DOT Compliance
- HR policies and procedures
References
- Kimbrough Woods, Mobile Museum of Art, 4850 Museum Drive, Mobile, Alabama, 36608, 251-208-5212
- Howard McPhail, History Museum of Mobile, P.O. Box 1827, Mobile, Alabama, 36608, 251-208-7557
- Melissa Holder, Manager of Woodforest National Bank, Fairhope, Alabama, 251-990-7339
- Barry Shifflet, Enterprise Rent-A-Car, Mobile, Alabama, 251-639-8639
- Mrs. Burden, Most Pure Heart of Mary Cathloic School, Mobile, Alabama, 251-432-5270
Volunteer Experience
- Ariel W. Holloway Elementary School, Mobile, Alabama, Student Teacher Assistant, Second Grade, Spring-Fall 2009
- Most Pure Heart of Mary Catholic Elementary School, Mobile, Alabama, Art Teacher, 6th-8th, Spring-Fall 2010
- Sweet Pilgrim Baptist Church, Mobile, Alabama, Youth Teacher/Leader, 2000-2001
Timeline
Owner/Operator Truck Driver
Humble by Grace Logistics and Consultants LLC
10.2020 - 10.2024
Commercial Driver License
Fed Ex Ground
03.2020 - 10.2020
CDL Truck Driver
Southern Intermodal (SIX)
01.2020 - 03.2020
Area Manager of Operations
Jackhood Transportation
10.2019 - 01.2020
Manager of Operations
Ryder Transportation Systems
09.2014 - 10.2019
Telemarketing Executive Sales Trainer
Alorica
11.2012 - 09.2014
Art Educator
Mobile Museum of Art
06.2012 - 07.2016
Personal Banker
Woodforest National Bank
07.2011 - 02.2012
Independent Photographer/Salesperson
Nationwide Studios
03.2011 - 07.2011
Rental Management Trainee
Enterprise Rent-A-Car
12.2007 - 01.2011
Photographer/Editorial Consultant
Glamour Shots
06.2006 - 01.2007
Liberal Arts And Sciences
Auburn University of Montgomery
MBA - Logistic Management
Colorado Technical University
Commerical Drivers License
Bishop State Community College
Bachelors of Fine Arts - Painting W/a Minor in Photography/Graphic Design
University of South Alabama
Advance Diploma with Honors -
John L. Leflore of Communications And Arts Magnet School
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