Sonya Felder

• Coached staff on strategies to enhance performance and improve customer relations.
• Responded to customer inquiries and delivered appropriate information after carefully researching issues.
• Processed biweekly payroll using ADP.
• Attention to detail and excellent communication skills.
• Coordinated parts logistics, ensuring timely delivery to customers and service departments.
• Developed and maintained relationships with vendors and suppliers to ensure quality and reliability.
• Led a team of parts department employees, providing training and performance evaluations.
• Managed employee schedules and daily assignments.
• Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
• Computer experience (Microsoft Word and Excel), Teams, telephone, and email etiquette.
• Oversaw intake of returned components
• Processed warranty claims efficiently and accurately according to company guidelines.

Conducted regular audits of all parts transactions to identify discrepancies or errors.