Summary
Overview
Work History
Education
Skills
Timeline
Generic
Sonya Flowers

Sonya Flowers

Henrico ,VA

Summary

Reliable Work From Home Chief Administrative Officer known for providing consistent availability and performance metrics. Comfortable applying scenario-driven responses or personally-researched resolutions. I am flexible, reliable and possess excellent time keeping skills. I am an enthusiastic, self-motivated, reliable, responsible and hard working person.

Overview

15
15
years of professional experience

Work History

Chief Administrative Officer

Sontonio Transport LLC
06.2017 - Current
  • Collaborated with executive leadership to develop long-term strategies for sustained growth and success.
  • Maintained internal accuracy and transparency controls in accounting and bookkeeping.
  • Established strong relationships with key stakeholders, ensuring alignment on goals and priorities.
  • Facilitated professional development programs for staff, resulting in improved employee performance and increased job satisfaction.
  • Partnered with business leaders to achieve financial performance, expand clients and services and foster inclusive culture for all employees.
  • Oversaw the development of new policies, procedures, and guidelines to ensure compliance with industry regulations and standards.
  • Evaluated organizational performance by gathering, analyzing and interpreting data and metrics.
  • Developed corrective action plans for potential areas of compliance vulnerability.
  • Managed financial, operational and human resources to optimize business performance.
  • Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
  • Established and maintained strong relationships with customers, vendors and strategic partners.

Assistant Tax Collector

Surry County Treasurer
09.2016 - 01.2018
  • Developed strong professional relationships with local business owners, promoting open communication regarding their tax obligations and fostering voluntary compliance.
  • Generated detailed reports that analyzed collection trends, assisting management in making informed decisions about resource allocation for future collection efforts.
  • Managed multiple priorities simultaneously while maintaining strict deadlines for processing returns and collecting payments due.
  • Facilitated resolution of delinquent accounts through negotiation, establishing payment plans or recommending legal action when necessary.

Restaurant Owner

Mama D's Place
03.2013 - 09.2016
  • Managed payroll, daily deposits, and cost controls.
  • Supervised daily restaurant operations, ensuring smooth workflow and timely resolution of any issues that arose.
  • Set employee schedules, delegated work, and monitored food quality and service performance.
  • Maintained positive relationships with local community and government officials.
  • Ensured compliance with all health department regulations, maintaining a safe environment for both employees and patrons alike.
  • Optimized menu offerings based on customer feedback, leading to better sales performance and high levels of repeat business.
  • Effectively managed payroll responsibilities while adhering to budgetary constraints, promoting cost-effective staffing practices across all shifts.
  • Recruited, hired, and trained talented staff to fill vacancies.
  • Supervised daily activities of restaurant and number employees.

Social Worker

Surry County Social Services
07.2012 - 06.2013
  • Updated client documentation for accurate, compliant and current records.
  • Interviewed clients, families, or groups to assess situations, limitations and issues and implement services to address needs.
  • Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
  • Educated families on available community resources, connecting them with essential services such as housing assistance, financial aid, or healthcare providers.
  • Supported clients and families with empathy and compassion during difficult times.
  • De-escalated stressful situations through individual and family crisis interventions.
  • Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
  • Advocated for clients to assure respected rights and wishes.
  • Improved client well-being by conducting comprehensive assessments and developing tailored intervention plans.
  • Maintained regular contact with clients by calling and visiting clients' homes.
  • Conducted home visits to assess living environment and facilitate access to necessary resources.
  • Monitored clients' progress and adapted treatment plans to meet changing needs.
  • Advocated for clients'' rights, navigating complex systems to secure necessary resources and benefits.
  • Helped clients develop new coping mechanisms and techniques to drive behavior modification.

Behavioral Health Case Manager

Western Tidewater Community Services Board
11.2008 - 06.2012
  • Evaluated program effectiveness regularly using outcome measurements tools allowing continuous improvement of services provided.
  • Maintained strict confidentiality in accordance with HIPAA guidelines, ensuring client privacy and fostering trust throughout the therapeutic process.
  • Conducted assessments to determine individual needs and developed personalized care plan to address stated objectives.
  • Provided crisis intervention services promptly, minimizing risk factors and ensuring safety for all parties involved.
  • Established positive rapport with clients to foster trust and promote engagement in their treatment process.
  • Managed over number patients while monitoring and evaluating care plans.
  • Verified successful coordination of counseling efforts with mental health professionals, doctors, social workers and other stakeholders.
  • Recorded patient progress and treatment recommendations to be shared with medical providers, psychiatric consultants and other treating providers.
  • Educated patients about common mental health and substance abuse disorders to facilitate understanding of treatment options.
  • Collaborated with interdisciplinary teams to ensure comprehensive care for clients in need of behavioral health services.
  • Streamlined case management processes through diligent organization, improving efficiency within the team environment.
  • Enhanced patient outcomes by developing and implementing individualized behavioral health treatment plans.
  • Assessed client needs accurately, determining the most appropriate level of care and recommending suitable interventions.
  • Developed strong relationships with local service providers, fostering collaboration that benefited clients'' overall progress toward recovery goals.

Education

Bachelor Of Arts - Social Work

Virginia State University
Petersburg, VA
05.1996

Skills

  • Customer Service
  • Organizational Leadership
  • Relationship Building
  • Business process improvement
  • Operations Management
  • Strategic Planning
  • Relationship and Team Building
  • Client Relationship Building
  • Planning and coordination
  • Goal Setting
  • Employee Motivation and Performance
  • Client Engagement
  • Change and Growth Management
  • Policies and Procedures

Timeline

Chief Administrative Officer

Sontonio Transport LLC
06.2017 - Current

Assistant Tax Collector

Surry County Treasurer
09.2016 - 01.2018

Restaurant Owner

Mama D's Place
03.2013 - 09.2016

Social Worker

Surry County Social Services
07.2012 - 06.2013

Behavioral Health Case Manager

Western Tidewater Community Services Board
11.2008 - 06.2012

Bachelor Of Arts - Social Work

Virginia State University

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Sonya Flowers