SONYA GADSON
Boynton Beach,FL
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Prideful and motivated team player, who is hands-on looking to contribute skills in an educational setting. Considered to be a chameleon adapting to different situations quickly and can fulfill a variety of roles as needed.
Organized and dependable professional successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
24
24
years of professional experience
Work History
In Home Foot Care Technician
Belle Foot Care
12.2021 - Current
- Assesses feet for swelling and other medical issues for more than 125 clients per month
- Performs foot and leg massages
- Performs dry pedicures
Emergency Room Supervisor
Delray Medical Center
02.2021 - 11.2021
- Supervised 15 - 20 staff members
- Submitted payroll
- Responsible for monthly staff work schedule
- Responsible for shift coverage
- Facilitated morning Team Huddle
- Supervised Emergency Room registrations
- Supervised Emergency Room switchboard
- Supervised Cashiers
- Trained and mentored all new personnel to maximize quality of service and performance.
- Assigned staff to specific shifts and daily assignments based on abilities and daily requirements.
- Evaluated employee performance and developed improvement plans.
- Prepared and submitted reports to demonstrate staff productivity and areas of improvement.
- Scheduled and prioritized tasks to staff, overseeing work completion.
- Monitored staff performance and provided feedback to drive productivity.
- Evaluated employee performance and recommended promotions, transfers and dismissals.
- Paid attention to detail while completing assignments
- Organized and detail-oriented with strong work ethic
- Worked effectively in fast-paced environments
Team Lead, Emergency Room
Delray Medical Center
01.2019 - 02.2021
- Responsible for shift daily schedule
- Supervised staff working Emergency Room, Pinecrest Rehabilitation Center, Outpatient Services, and Fair Oaks Pavillion
- Promptly and compassionately greeted and assisted all patients in timely and efficient manner
- Recorded and verified patient demographics
- Acted as liaison for any patient concerns by partnering with appropriate therapist, phlebotomist, cardiac nurse or management member
- Verified patients insurance eligibility and collects patient responsibility payments
- Acted as gatekeeper for patient charts for consistent communication with clinician and health information
- Ensured compliance regulations for all governing agencies
Patient Access Representative III
Delray Medical Center
03.2002 - 01.2019
- Acted as first point of contact for all patients in registration area
- Responsible for patient identification and timely registrations
- Stayed calm under pressure and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Resolved patient billing issues in line with established guidelines.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Managed over 50 incoming patient calls, scheduled appointments and filed medical records.
- Facilitated communication between patients and various departments and staff.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Communicated concurrently with emergency room staff and physicians of patients admitting preferences to ensure appropriate physician follow up
- Obtained insurance information, verified eligibility and benefits
- Conducted patient financial matter education and attempted collections to assist department in meeting collection goals
- Proficient with all ADT applications to include PAS, PAI, Order Checker, Therapist, Medhost, Cerner CVM and host of on-line applications designed to assist in registration process
Nail Technician
Nail Depot
09.2000 - 03.2002
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Kept tidy and organized area to comply with cleanliness standards.
- Used acrylics, gels and glitters to create custom nail art designs for clients.
- Oversaw schedule to manage appointments of new and existing clients.
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Prepared nail beds and cuticles, shaped nails and applied polish.
- Applied manicures and pedicures following color and style preference of client to enhance aesthetics and groom nails.
Financial Aid Representative
Palm Beach Community College
01.2000 - 09.2000
- Counseled students and parents about financial aid options and program details.
- Communicated with prospective students to illustrate available financial aid opportunities.
- Reviewed initial financial aid applications for accuracy and compliance with reporting standards.
- Provided financial aid counseling to enrolled and prospective students.
- Worked switchboard
- Monitored front counter to assist over 20-100 students daily
Education
Early Childhood Education
Tallahassee Community College
Tallahassee, FLEarly Childhood Education
Palm Beach State College
Lake Worth, FLSkills
- Patient Status Updates
- Admissions and Discharge Processes
- Registration Procedures
- Troubleshooting and Resolution
- Administrative and Office Support
- Document and Records Management
- Customer Service and Assistance
- Medical Billing and Collections
- Daily Payroll Activities
- Account Liabilities and Debt Collection
Timeline
In Home Foot Care Technician
Belle Foot Care
12.2021 - Current
Emergency Room Supervisor
Delray Medical Center
02.2021 - 11.2021
Team Lead, Emergency Room
Delray Medical Center
01.2019 - 02.2021
Patient Access Representative III
Delray Medical Center
03.2002 - 01.2019
Nail Technician
Nail Depot
09.2000 - 03.2002
Financial Aid Representative
Palm Beach Community College
01.2000 - 09.2000
Early Childhood Education
Tallahassee Community College
Early Childhood Education
Palm Beach State College
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