Sonya Gaines Cassell
Killeen,TX
Summary
Dynamic professional with a rich background in postal services at USPS and finance & accounting within the US Army/US Air Force, demonstrating exceptional leadership and critical thinking skills. Excelled in enhancing customer satisfaction and streamlining financial processes, significantly contributing to organizational success. Proven expertise in communication and computer skills, adept at fostering positive relationships and driving efficiency.
Overview
2025
2025
years of professional experience
Work History
Postal Services
United States Postal Service, USPS
- Improved customer satisfaction by promptly responding to inquiries and addressing concerns related to postal services.
- Improved customer satisfaction by providing efficient and accurate postal services.
- Fostered positive relationships with customers on assigned routes, enhancing overall satisfaction levels toward postal services offered.
- Participated in community outreach events to promote postal services and strengthen relationships between the organization and local residents.
VA Compenstated Work Therapy (CWT)
US Veterans Administration
07.2019 - Current
- Worked in various areas of the VA Medical Facility
- Housekeeping
Administrative, Postal, and Governors Task Force
US Army / US Air Force
09.1979 - 05.2023
- Joint Task Force
- Accounting
- Resource Management
Finance & Accounting
US Army/ US Airforce
10.1979 - 11.2001
- Mentored junior team members on best practices in finance and accounting operations, contributing to a more cohesive team environment.
- Worked closely with program finance and accounting departments to develop meaningful data, models and inputs for financial forecasting.
- Coordinated closely with internal departments such as finance and accounting teams regarding invoicing and payment issues related to international transactions.
- Collaborated with finance and accounting departments to reconcile invoice discrepancies and expedite payment processing for suppliers.
Education
Computer Hardware Certification
Bible Science Ministry
Killeen TX Computer Hardware Certification
Central Texas College
Killeen, TX Basic And Advanced Leaders Development Training
US Army
High School Diploma -
Springfield South High School
Springfield, OH01-1976
Skills
Communication
Problem Solving
Critical Thinking
Time Management
Leadership
Computer Skills
Goal Oriented
Self-Motivated
Team Builder
Timeline
VA Compenstated Work Therapy (CWT)
US Veterans Administration
07.2019 - Current
Finance & Accounting
US Army/ US Airforce
10.1979 - 11.2001
Administrative, Postal, and Governors Task Force
US Army / US Air Force
09.1979 - 05.2023
Postal Services
United States Postal Service, USPS
Computer Hardware Certification
Bible Science Ministry
Computer Hardware Certification
Central Texas College
Basic And Advanced Leaders Development Training
US Army
High School Diploma -
Springfield South High School
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