Sonya Garcia
Burlington,NC
Summary
Driven by a commitment to excellence, I leveraged my organization skills and empathetic communication at Lakeway Regional Hospital to enhance patient experiences and streamline admissions. My background in diverse roles, from assembly line efficiency to managing high-stress customer interactions, showcases a proven track record of improving operations and fostering team collaboration.
Overview
24
24
years of professional experience
Work History
Assembly Line Worker
GE
Morristown, TN
05.2000 - 03.2003
- Met daily production quotas by working effectively within a fast-paced assembly line environment.
- Collaborated with team members to maximize productivity and ensure seamless workflow on the assembly line.
- Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
- Contributed to a positive work atmosphere, fostering strong relationships with colleagues while maintaining professionalism and focus on tasks at hand.
ER Admissions Clerk
Lakeway Regional Hospital
Morristown, TN
05.2003 - 07.2007
- Contributed to a positive work environment by collaborating effectively with team members across various departments.
- Provided clear instruction to patients regarding required paperwork, expediting their admission process.
- Collaborated with medical staff to ensure accurate and timely communication of patient information.
- Provided support to families during stressful situations, offering empathetic assistance when needed.
- Maintained patient confidentiality by adhering to HIPAA regulations and hospital policies.
- Facilitated smooth transfer of patients from ambulance to ER, maintaining clear communication with paramedics and medical staff.
Receptionist
All About You Family Medicine
Morristown, TN
07.2007 - 04.2014
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Certified Clinical Medical Assistant
All About You Family Medicine
Morristown, TN
04.2014 - 02.2016
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
- Collected and documented patient medical information such as blood pressure and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
Customer Service Representative
Lavender Insurance Agency
Morristown, TN
02.2016 - 08.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Hospitality Worker
UT Hospital
Knoxville, TN
09.2018 - 12.2019
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
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Manager
Knox-blount Maintenance
Knoxville, TN
01.2020 - 03.2022
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
Customer Service Representative
Public Buildings Authority
Knoxville, TN
03.2022 - 11.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Receptionist
Adult & Child Mental Health Center
Durham, NC
11.2023 - 07.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
Education
Morristown West High School
Morristown, TN05.1998
Skills
- Organization skills
- Time Management
- Telephone skills
- Data Entry
- Verbal and written communication
- Scheduling
- Office Administration
- Multi-line telephone operation
Languages
Spanish
Professional Working
Timeline
Receptionist
Adult & Child Mental Health Center
11.2023 - 07.2024
Customer Service Representative
Public Buildings Authority
03.2022 - 11.2023
Manager
Knox-blount Maintenance
01.2020 - 03.2022
Hospitality Worker
UT Hospital
09.2018 - 12.2019
Customer Service Representative
Lavender Insurance Agency
02.2016 - 08.2018
Certified Clinical Medical Assistant
All About You Family Medicine
04.2014 - 02.2016
Receptionist
All About You Family Medicine
07.2007 - 04.2014
ER Admissions Clerk
Lakeway Regional Hospital
05.2003 - 07.2007
Assembly Line Worker
GE
05.2000 - 03.2003
Morristown West High School