Sonya Garcia
5001 Northside Drive ,TX
Summary
Proven professional with a track record of enhancing client satisfaction at Amarillo Heart Institute, adept in maintaining confidentiality and providing exceptional customer service. Fluent in Spanish, excels in data entry and relationship building, significantly improving office efficiency and client relations without compromising attention to detail.
Overview
3
3
years of professional experience
Work History
Receptionist Clerk
Amarillo Heart Institute
12.2022 - Current
- Safeguarded sensitive information by adhering to strict confidentiality protocols regarding client records and personnel files.
- Managed multiple tasks and met time-sensitive deadlines.
- Kept reception area clean and neat to give visitors positive first impression.
- Maintained a welcoming environment for visitors with a clean, organized reception area.
- Sorted, received, and distributed mail correspondence between departments and personnel.
- Boosted company image by providing friendly, professional service to all clients and customers.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided excellent service to clients, ensuring their needs were met with professionalism and care during their visit to the office.
- Responded to inquiries from callers seeking information.
- Handled cash transactions and maintained sales and payments records accurately.
- Assisted with onboarding new clients and securing paperwork completion.
- Maintained confidentiality of information regarding clients and company.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Routed incoming mail and messages to relevant personnel without delay.
- Check in patients in a timely matter
- Entered insurance into patients charts
- Checked insurances
- Called patients if insurance was inactive
Sales Associate
Ulta Beauty Inc.
06.2021 - 12.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Medical Assistant - Medical Assisting
Vista College
Amarillo, TX05.2013
High School Diploma -
Palo Duro
Amarillo, TX05.2010
Skills
- Maintaining cleanliness
- Speak Spanish fluently
- Typing Speed
- Telephone skills
- Time Management
- Customer/Client relations
- Verbal and written communication
- Data Entry
- Greeting and Seating Clients
- Data inputting
- Mail handling
- Professional Demeanor
- Mail distribution
- Security understanding
- Teamwork and Collaboration
- Customer Service
- Attention to Detail
- Punctual and Reliable
- Multitasking
- Excellent Communication
- Active Listening
- Relationship Building
- Team building
- Professionalism
- Payment Processing
Languages
Spanish
Native or Bilingual
Timeline
Receptionist Clerk
Amarillo Heart Institute
12.2022 - Current
Sales Associate
Ulta Beauty Inc.
06.2021 - 12.2022
Medical Assistant - Medical Assisting
Vista College
High School Diploma -
Palo Duro
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