Sonya Garcia
Von Ormy,TX
Summary
Dynamic and organized professional with extensive experience at TVI Optical, excelling in customer service and efficient front desk operations. Bilingual and skilled in data entry, I effectively managed client communications and streamlined appointment scheduling, enhancing overall client satisfaction and operational efficiency. Punctual and reliable, I consistently deliver exceptional service.
Overview
4
4
years of professional experience
Work History
Receptionist/Contact Specialist
TVI Optical
11.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Taking orders and processing contacts orders
- Dispensing contact orders to patients
- Scanning in invoices and verifying vision insurance
Receptionist
Americas Best Contacts And Eyeclasses
10.2021 - 10.2023
- Confirmed appointments, communicated with clients, and updated client records.
- Verified Vision Insurance
- Handled cash transactions and maintained sales and payments records accurately.
- Responded to inquiries from callers seeking information.
- Answered central telephone system and directed calls accordingly.
- Corresponded with clients through email, telephone, or postal mail.
- Scheduled appointments for the patients
Insurance Agent
AI Insurance
01.2021 - 01.2022
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
- Open and close store making deposits and doing EOD.
Education
High School Diploma -
Llano High School
Llano, TX05-1999
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Scheduling appointments
- File management
- Multi-line telephone operation
- Bilingual
- Customer service
- Punctual and reliable
Languages
Spanish
Native or Bilingual
Timeline
Receptionist/Contact Specialist
TVI Optical
11.2023 - Current
Receptionist
Americas Best Contacts And Eyeclasses
10.2021 - 10.2023
Insurance Agent
AI Insurance
01.2021 - 01.2022
High School Diploma -
Llano High School
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