Sonya Garnett
East Chicago,IN
Summary
Motivated Outreach & Engagement Manager with a strong desire to contribute to the community and make a positive impact. Seeking a position in Community Outreach or Administration where skills in building relationships, and implementing effective outreach strategies can be utilized. Committed to fostering collaboration and driving engagement to achieve organizational goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Interim Outreach Engagement and Insurance Enrollment Manager
Community Health Net Health Centers
10.2023 - Current
- Developed marketing and local outreach strategies to support community partners and Community HealthNet’s departmental goals and initiatives.
- Project Manager for The Men's Health Fair and Women's Health Fair and Photos With The Easter Bunny.
- Coordinator for CHN events such as Stethoscopes and Snowcones, CHN's Back To School Event, Photos with The Easter Bunny and National HIV Test Day.
- Promoted monthly health campaigns to the community to educate and influence healthy lifestyles.
- Represented CHN at various community organization’s conferences and community events.
- Identified opportunities to hold educational and training events for the community.
- Participated in school events to educate students on healthy lifestyles.
- Engaged with churches, and organizations to further Medicaid and Marketplace Insurance enrollment.
- IN licensed Insurance Navigator and Certified Application Counselor.
- Spearheaded Outreach marketing campaigns which assisted in leading the highest number of patients served at CHN in 10 years.
- Improved brand awareness by improving social media presence, helped to draft and edit marketing materials.
- Created flyers for all CHN events.
- Provided quarterly updates and reports to key partners regarding health insurance enrollment strategies and engagement work.
- Manager and distributor of office supplies for 9 clinics.
Outreach & Engagement Specialist
Community Health Net Health Centers
10.2023 - Current
- Licensed Indiana Navigator and Certified Application Counselor assisted in enrolling and maintaining over 300 consumers in Medicaid and Marketplace insurance plans.
- Provide outstanding customer service, multi-task, and answer high-volume phone lines.
- Assist in enrolling consumers and patients in Indiana SNAP and TANF.
- Reception, Data Entry, Microsoft Office & Outlook.
- Provided ongoing support to consumers and patients who enrolled in health insurance plans fostering long-lasting relationships built on trust and mutual understanding.
- Analyzed data to identify trends and opportunities for improvement in customer engagement processes.
- Managed multiple projects simultaneously, ensuring deadlines were met and goals achieved.
- Conducted regular follow-ups with clients to ensure satisfaction and address any concerns that may arise.
- Built strong relationships with clients through active listening and empathy, resulting in increased loyalty and retention.
- Trained new team members on Medicaid, Marketplace, SNAP, TANF enrollment instilling best practices for effective communication and relationship building with clients.
- Participated in community health events and conferences as a representative of the company, strengthening professional networks while staying informed on emerging trends relevant to the role.
Passenger Agent Assistant
United Ground Express
04.2022 - 05.2024
- Customer Service Representative assisting up to 40 passengers an hour in baggage check & TSA.
- Promoted positive brand image by consistently delivering professional service that exceeded customer expectations.
- Contributed to successful team performance through active participation in training sessions and meetings focused on improving overall service quality.
- Managed stressful situations calmly under pressure, using conflict resolution skills to mediate disputes between passengers.
- Ensured accurate baggage handling by properly tagging luggage according to destination guidelines before loading onto aircrafts efficiently.
- Collaborated with airline staff to address and resolve passenger concerns quickly and professionally.
- Assisted passengers with special needs, ensuring a comfortable and seamless travel experience for all customers.
- Demonstrated flexibility and adaptability in adjusting to last-minute schedule changes or flight disruptions, always prioritizing passenger needs.
- Volunteer security for Tel Aviv flights ensuring all passengers have safely boarded.
Leasing Consultant III
Bridge Property Management
10.2020 - 06.2021
- Provide outstanding customer service, multi-task, and answer high-volume phone lines
- Assisted with property management tasks, ensuring timely completion of maintenance requests and rent collections.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Assist in marketing, planning, and participating in monthly events.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Facilitated smooth move-ins for new residents by preparing lease agreements and coordinating logistics efficiently.
- Greeted clients, showed apartments, and prepared leases for 435-unit apartment community.
TEMPORARY Eligibility Specialist/Customer Service Representative
CFA Staffing
04.2020 - 10.2020
- Processed and registered IN state Medicaid insurance applications.
- Data Entry 60 wpm
- Alphanumeric keystrokes 6,500 kph
- Outbound calls to health care applicants.
- Identified and resolved enrollment issues independently.
- Operated CRM systems; FACTS, ICES, IEDSS.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Resolved discrepancies with client applications to verify eligibility.
Leasing Consultant
Friedman Real Estate
01.2020 - 08.2020
- PERMANTELY LAID OFF DUE TO COVID19
- Provided outstanding customer service, and answered high-volume phones.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
- Assisted with property management tasks by promptly addressing concerns, resolving issues, ensuring timely completion of maintenance requests and rent collections.
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners, and other services.
- Yardi Voyager 7, Rent Cafe, SightPlan, Outlook.
- Delivered informative property tours to prospective residents, highlighting unique amenities and features tailored to their needs at 325 unit apartment community.
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
- Conducted thorough market research to stay informed of current trends and competitor offerings.
IN & IL Licensed Real Estate Broker
Mobile Realty LLC
01.2018 - 01.2020
- Rented over 100 homes in Indiana and Illinois to residential tenants.
- Retained and grew business relationships with landlords and investors from referrals.
- Assisted IN and IL housing voucher holders in obtaining homes for rent.
- A member of the Mainstreet Board of Realtors.
- Spearheaded efforts to expand business into new territories by researching growth opportunities in emerging markets in Northwest Indiana and Chicagoland.
- Managed multiple listing services memberships and kept abreast of changes in rules, regulations, and industry standards to maintain compliance.
- Enhanced client satisfaction by providing timely and accurate property information during the buying or selling process.
- Collaborated with attorneys, title companies, mortgage lenders, home inspectors, and appraisers to facilitate successful transactions.
Office Manager/Executive Assistant
Mobile Realty
04.2009 - 01.2020
- Supported the CEO in maintaining a leading REO Broker position.
- Assisted selling over 300 homes for Wells Fargo, Secretary of Veterans Affairs, and Fannie Mae.
- Follow up with investors, sellers, and buyers, show properties, and close sales.
- Proficient communicator with title companies, lenders, attorneys, and appraisers.
- Followed up on-site with over 40 REO rehab projects; including bidding, invoicing, and hiring of contractors.
- Transaction Manager for all in-house broker’s purchase agreements and listings.
- Determined property values and rent analysis completed hundreds of BPOs and CMAs.
- Developed marketing plans for sales and rentals.
- Office accounts payable and receivable manager.
- Property Management Platform Manager: IN/IL MLS, PAS, VRM, Pyramid.
- Municipal village code compliance, municipal property registration IN/IL.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
Education
3 years of college -
Purdue University Calumet
Certificate - Indiana Real Estate Broker
CEShop.com
Chicago, IL10.2021
Certificate - Illinois Real Estate Broker
CEShop.com
Chicago, IL06.2016
Skills
- 10 years Office Manager/Executive Assistant
- 10 years customer service, Microsoft Office, data entry 60 wpm, administrative experience, sales experience, advertising and marketing
- 10 years Project Manager
- 2 years Community Relations
- 8 months experience: Community Outreach & Engagement
- Effective communication skills
- Problem-solving abilities
- Reliability
- Teamwork and Collaboration
- Effective Communication
- Attention to Detail
- Adaptability and Flexibility
Certification
- Indiana Licensed Navigator, 11/2023
- Indiana Licensed Real Estate Broker, 04/2021
- Illinois Licensed Real Estate Broker, 01/2017
Timeline
Interim Outreach Engagement and Insurance Enrollment Manager
Community Health Net Health Centers
10.2023 - Current
Outreach & Engagement Specialist
Community Health Net Health Centers
10.2023 - Current
Passenger Agent Assistant
United Ground Express
04.2022 - 05.2024
Leasing Consultant III
Bridge Property Management
10.2020 - 06.2021
TEMPORARY Eligibility Specialist/Customer Service Representative
CFA Staffing
04.2020 - 10.2020
Leasing Consultant
Friedman Real Estate
01.2020 - 08.2020
IN & IL Licensed Real Estate Broker
Mobile Realty LLC
01.2018 - 01.2020
Office Manager/Executive Assistant
Mobile Realty
04.2009 - 01.2020
3 years of college -
Purdue University Calumet
Certificate - Indiana Real Estate Broker
CEShop.com
Certificate - Illinois Real Estate Broker
CEShop.com
- Indiana Licensed Navigator, 11/2023
- Indiana Licensed Real Estate Broker, 04/2021
- Illinois Licensed Real Estate Broker, 01/2017
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