Sonya Gloster
Locust Grove,GA
Summary
Healthcare administrative professional with experience in patient intake, scheduling, insurance verification, billing support, and medical records management. Strong knowledge of HIPAA compliance, EHR systems, and healthcare operations. Highly organized, detail-oriented, and committed to accurate documentation and efficient patient care.
Overview
21
21
years of professional experience
Work History
Practice Administrator
Genesis Sports Medicine and Rehabilitation
12.2008 - Current
- Verified insurance eligibility and processed referrals
- Scheduled appointments and managed daily clinic workflow
- Maintained accurate patient records in EHR systems
- Ensured HIPAA compliance and confidentiality
- Assisted with billing questions and insurance claims
- Reduced patient wait times through improved scheduling
Front Office Coordinator
Select Physical Therapy
06.2005 - 12.2008
- Processed copayments and patient payments accurately
- Managed high call volumes and patient inquiries
- Supported patient intake and front-desk operations
- Performed filing, data entry, and document management
Education
Certificate - Medical Billing
Georgia Medical Institute
GABachelor of Arts - Mass Communication
Savannah State University
Savannah, GAHigh School Diploma - undefined
Beaufort High School
Beaufort, SCSkills
- Attention to Detail
- Organization
- Time Management
- Communication
- Reliability
- HIPAA compliance
Timeline
Practice Administrator
Genesis Sports Medicine and Rehabilitation
12.2008 - Current
Front Office Coordinator
Select Physical Therapy
06.2005 - 12.2008
Bachelor of Arts - Mass Communication
Savannah State University
High School Diploma - undefined
Beaufort High School
Certificate - Medical Billing
Georgia Medical Institute