Sonya Godfrey
Douglasville,GA
Summary
Efficient Post Office Mail Clerk known for high productivity and ability to complete tasks swiftly. Specialize in mail sorting, customer service, and record-keeping, ensuring smooth operational flow. Possess strong organizational skills, adaptability to changing workloads, and effective communication abilities. Excel in fast-paced environments using teamwork, problem-solving, and time management skills to meet deadlines and maintain high levels of customer satisfaction.
Overview
12
12
years of professional experience
1
1
year of post-secondary education
Work History
Post Office Mail Clerk
USPS
Douglasville, Georgia
05.2023 - Current
- Sorted incoming mail for efficient distribution within the facility.
- Managed outgoing mail preparation, ensuring proper labeling and postage.
- Operated sorting machines to streamline mail processing tasks.
- Delivered mail to residential and commercial addresses efficiently.
- Managed package deliveries and pickups in assigned areas reliably.
- Resolved delivery issues by coordinating with team members effectively.
- Assisted in training new employees on delivery procedures thoroughly.
- Provided friendly customer service at all times while delivering mail.
- Scanned packages for delivery tracking.
- Assisted other carriers with their routes as needed during peak periods.
- Delivered packages and letters to residential customers.
- Verified accuracy of addresses before delivering packages.
- Operated a vehicle in accordance with safety regulations.
- Organized parcels into appropriate size containers for transport.
Supervisor
Call Center Solutions
Columbus, OH
01.2016 - 06.2022
- Supervised daily operations of call center team to ensure service quality.
- Trained new employees on call handling procedures and customer service techniques.
- Developed schedules to optimize staff coverage during peak hours.
- Resolved escalated customer issues to maintain satisfaction and loyalty.
- Monitored call metrics and provided feedback for performance improvement.
- Conducted regular team meetings to communicate updates and address concerns.
Packer
Gap Warehouse
Columbus, Ohio
01.2014 - 10.2015
- Packaged merchandise for shipment following company guidelines.
- Inspected items for quality and accuracy before packing.
- Operated packing machinery and equipment efficiently.
- Maintained a clean and organized packing area daily.
- Collaborated with team members to streamline packing processes.
- Prepared shipping labels and documentation accurately.
- Followed safety protocols to ensure a secure working environment.
Education
License - Aesthetics
Aveda Institute
Columbus, OH 07.2021 - 01.2022
Long Branch High School
Long Branch, NJSkills
- Mail sorting
- Package tracking
- Delivery coordination
- Sorting machine operation
- Customer relationship management
- Team supervision
- Staff training
- Time management
- Speed development
- Defensive skills
- Footwork mastery
- Sports psychology
- Boxing strategy
Affiliations
- Boxing
Timeline
Post Office Mail Clerk
USPS
05.2023 - Current
License - Aesthetics
Aveda Institute
07.2021 - 01.2022
Supervisor
Call Center Solutions
01.2016 - 06.2022
Packer
Gap Warehouse
01.2014 - 10.2015
Long Branch High School