Sonya Gordon-Marseille
Roswell,USA
Summary
Legal professional with solid foundation in court reporting and commitment to maintaining high standards in transcription accuracy. Adept at handling complex legal proceedings and delivering precise transcripts in timely manner. Valued team collaborator, adaptable to changing needs, and focused on achieving results. Recognized for exceptional listening skills and attention to detail.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Certified Court Reporter
Court Reporter
01.2016 - Current
- Transcribes verbatim proceedings of courts, depositions, and other proceedings using stenomask and voice recognition software.
- Enhances accuracy of official transcripts by proofreading and editing for errors, ease of readability and clarity.
- Produces and provide a verbatim transcript of proceedings upon request of parties.
- Strengthens courtroom efficiency by coordinating with legal professionals to ensure the timely submission of requested transcripts.
- Organizes archived records systematically, facilitating easy retrieval of past case documents as needed.
Test Center Manager
Pearson VUE Test Centers
04.2007 - 02.2017
- Enhanced test center efficiency by streamlining processes and implementing procedures.
- Facilitated clear communication between team members, fostering a collaborative work environment that encouraged problem-solving and innovation.
- Managed and performed site staffing, training, and scheduling.
- Provided outstanding customer service to clients and their testing candidates.
- Analyzed data trends to identify opportunities for process improvements in both internal operations and client services offerings.
- Improved overall customer satisfaction by managing staff training and development programs.
- Evaluated staff performance regularly, identifying areas for improvement and providing constructive feedback for professional development.
Office Manager
Adventures in Early Learning, Inc.
11.1998 - 01.2007
- Conducted recruitment, staffing, and new employee orientations
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained all staff and client records, and generated reports.
- Tracked all purchases made and payments received using Pro-Care software.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Enhanced office operational efficiency by streamlining filing systems, resulting in easier access to critical documents.
Education
No Degree - Certified Verbatiam Reporter
Browns College of Court Reporting
Atlanta, GA06.2017
Bachelor of Arts - Education
Broward College
Coconut Creek, FL01.2004
Associate of Arts - Education
Howard Community College
Columbia, MD01.1996
Skills
- Microsoft Office Suite
- Dragon 125
- Eclipse 8
- Computer-aided transcription
- Digital recording technology
- Active listener
- Courtroom and legal procedures
- Legal Terminology Knowledge
Certification
- CCR
- CVR
Timeline
Certified Court Reporter
Court Reporter
01.2016 - Current
Test Center Manager
Pearson VUE Test Centers
04.2007 - 02.2017
Office Manager
Adventures in Early Learning, Inc.
11.1998 - 01.2007
- CCR
- CVR
No Degree - Certified Verbatiam Reporter
Browns College of Court Reporting
Bachelor of Arts - Education
Broward College
Associate of Arts - Education
Howard Community College
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