Sonya Gorrell
Opelousas,LA
Summary
Energetic customer associate with 10+ years of experience assisting customers in store settings with speedy order processing. Expert at answering customers' questions, offering suggestions and using traditional and computer-based register systems. Skillfully boost sales by explaining current promotions, relating to customers and building rapport.
Overview
20
20
years of professional experience
Work History
Customer Experience Associate
Conduent
Opelousas, LA
02.2024 - 03.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Identified needs of customers promptly and efficiently.
- Assisted with customer requests and answered questions to improve satisfaction.
Stay At Home Parent
Self-employed
Opelousas, LA
01.2010 - 02.2024
- Spent 13 years working from home as parent to my son that was born in February 2010 and daughter that was born in August 2014
- Taking care of the duties in the home
- Received my Associates Degree in Psychology during this time
Customer Associate
CVS
Opelousas, LA
03.2009 - 12.2009
- Welcomed customers, offering assistance to help find necessary store items.
- Resolved issues regarding customer complaints and escalated worsening concerns to manager or assistant manager for remediation.
- Processed returned items in accordance with store policy.
- Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
- Processed customer payments quickly and returned exact change and receipts.
- Answered phone calls to assist customers with questions about products in the store.
- Properly verified customer identification for alcohol or tobacco purchases.
- Scanned items quickly to keep lines moving and reduce overall wait time.
- Worked closely with front-end staff to assist customers.
- Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Unboxed new merchandise and added to shelves in accordance with planograms and stock rotation policies.
Office Worker
Olinde's Furniture
Opelousas, Louisiana
03.2006 - 12.2006
- Received payments for furniture and issued receipts reflecting zero balances or additional payments required to bring accounts current.
- Answered phone calls to assist customers with questions and furniture purchases.
- Processed customer payments quickly and returned exact change and receipts.
- Issued receipts and directed customers to pickup locations for larger merchandise.
- Worked closely with front-end staff to assist customers.
- Resolved issues regarding customer complaints and escalated worsening concerns to manager for remediation.
- Maximized customer satisfaction by providing assistance with purchases and locating different furniture departments
Cashier
Rite Aid
Opelousas, Louisiana
03.2004 - 01.2006
- Welcomed customers, offering assistance to help find necessary store items.
- Processed returned items in accordance with store policy.
- Maximized customer satisfaction by providing assistance with purchases and locating items.
- Resolved issues regarding customer complaints and escalated worsening concerns to manager or assistant manager for remediation.
- Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
- Processed customer payments quickly and returned exact change and receipts.
- Worked closely with front-end staff to assist customers.
- Inspected items for damage and reported issues to supervisor to return unsalable merchandise and obtain replacements for customers.
- Completed daily recovery tasks to keep areas clean and neat for maximum efficiency.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Properly verified customer identification for alcohol or tobacco purchases.
- Scanned items quickly to keep lines moving and reduce overall wait time.
- Answered phone calls to assist customers with questions and products in the store.
- Kept check-out areas clean, organized, and well-stocked to maintain attractive store.
Education
Associate of Arts - Psychology
University of Phoenix Online
Phoenix, AZ06.2014
High School Diploma -
Opelousas Senior High School
Opelousas, LA05.1997
Skills
- Payment processing
- POS systems
- Issue resolution
- Credit and cash transactions
- Customer service and assictance
Timeline
Customer Experience Associate
Conduent
02.2024 - 03.2024
Stay At Home Parent
Self-employed
01.2010 - 02.2024
Customer Associate
CVS
03.2009 - 12.2009
Office Worker
Olinde's Furniture
03.2006 - 12.2006
Cashier
Rite Aid
03.2004 - 01.2006
Associate of Arts - Psychology
University of Phoenix Online
High School Diploma -
Opelousas Senior High School
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