Sonya green
Decatur,GA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues. Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.
Overview
17
17
years of professional experience
Work History
Loss Prevention Officer
City Gear LLC
Decatur, GA
06.2021 - 08.2024
- Monitored and inspected store entrances, exits, and checkout areas to detect shoplifting or other suspicious activities.
- Investigated incidents of theft by identifying suspects, gathering evidence, and preparing detailed reports.
- Responded to alarms, emergency situations, and safety concerns in a timely manner.
- Analyzed video surveillance footage to identify potential criminal activity.
- Inspected merchandise for signs of tampering or damage.
Customer Service Representative
Orange Lake Resort
Orland, FL
02.2008 - 09.2019
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Adhered strictly to all applicable laws and regulations pertaining to customer privacy rights.
- Attended regular training sessions on updates and changes within the industry or organization.
- Answered incoming calls from customers and provided assistance with product inquiries, billing questions, and other customer service related issues.
Store Manager
Steven and Berrys
Orlando, FL
03.2007 - 11.2008
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
Education
Certificate - Dental Assitant
UEI College
Stone Mountain08-2023
High School Diploma -
South Lake High
Groveland, FL06-2007
Skills
- Property Patrol
- Theft Prevention
- Investigations
- Evidence collection
- Access Control
- Detail Oriented
- Payment Processing
- Call Control
- Account updating
- Call logging
- Data Entry
- Customer Service
Timeline
Loss Prevention Officer
City Gear LLC
06.2021 - 08.2024
Customer Service Representative
Orange Lake Resort
02.2008 - 09.2019
Store Manager
Steven and Berrys
03.2007 - 11.2008
Certificate - Dental Assitant
UEI College
High School Diploma -
South Lake High
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