Sonya Harris
Houston,TX
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
26
26
years of professional experience
Work History
Chancellor
Leer Universal High School
09.2016 - Current
- Oversee student enrollment and partnership engagement, ensuring all financial transactions and legal obligations are met.
- Manage comprehensive record-keeping for both institutional and student documentation, including the processing and distribution of transcripts and diplomas.
- Coordinate communication between students and higher education institutions, while handling various administrative tasks such as bookkeeping, procurement, and scholarship administration.
Account Service Representative
Net2Souce Staffing Agency
05.2025 - 10.2025
- Assist policy owners and agents with incoming calls pertaining to their life insurance policies/ products
- Answer questions regarding premium, billing related, customer website access, client changes (example: beneficiary changes, address changes etc.)
- Delivered exceptional customer service by resolving inquiries and issues efficiently.
- Managed account information updates, ensuring data accuracy and compliance with company policies.
Outbound Sales Associate
Point32Health
03.2023 - 04.2025
- Conduct lead conversion efforts through proactive outbound calls, maintaining adherence to daily schedules and responsiveness to telephone queues.
- Communicate effectively with customers, providing clear information on health plan policies, procedures, and benefits while ensuring documentation of all interactions is accurate and comprehensive.
- Utilize Salesforce and auto-dialer systems for efficient data entry, supporting seamless lead transfers to Licensed
Administrative Assistant/ Enrollment Elig Specialist
ICONMA, LLC. - Staffing Agency
09.2021 - 11.2023
- Managed Salesforce CRM to process client requests, ensuring accurate data entry and efficient application processing, while delivering high-quality internal and external customer service.
- Facilitated issue resolution and provided timely email responses, supporting account executives and contributing to team efficiency.
- Conducted thorough processing and verification of Medicaid applications for the State of Arkansas, utilizing both Maximus and DHS systems to maintain compliance and accuracy.
- (Genpact with Security Benefit Life Insurance Co.)
- (Salesforce & Maximus)
- (Owner)
Group Sales Representative
Carnival Corporation
09.2021 - 06.2023
- Managed a high volume of inbound calls, efficiently processing group bookings and addressing customer inquiries, ensuring adherence to productivity standards and exceptional service levels.
- Maintained expertise in sales techniques, product offerings, and marketing initiatives through continuous training and self-study, enhancing customer engagement and satisfaction.
- Collaborated with Quality Assurance and Supervisory teams to receive constructive feedback and coaching, contributing to improved team performance and customer service delivery.
- Facilitated issue resolution by adhering to escalation protocols, meticulously entering data, and managing customer financing applications, ensuring accuracy and timely response.
Sales Coordinator I
Integrated Resources Staffing Agency
10.2022 - 03.2023
- Facilitated the coordination of contract management and service activities, ensuring the effective implementation, renewal, and maintenance of group business agreements.
- Acted as the primary internal liaison, fostering strong relationships with stakeholders including members, agents, and group administrators to support sales processes.
- Managed daily interactions with external clients and vendors to uphold service quality and address business needs, contributing to the retention and management of group accounts.
Claims Processor
Wipro Health Plan Services
12.2020 - 11.2021
- Analyzed and processed insurance claims to ensure timely and accurate resolution.
- Provided comprehensive assistance by responding to inquiries from members, providers, and pharmacies.
- Maintained a high degree of accuracy and efficiency in claims handling procedures.
Customer Service Representative
K-force Staffing Agency
06.2020 - 10.2021
- Addressed and resolved a wide range of inquiries related to Unemployment Insurance claims, ensuring accurate dissemination of information in compliance with laws and statutes.
- Maintained detailed records of customer interactions, documenting issues and actions taken, contributing to a transparent and effective support process.
- Executed data entry tasks and processed weekly claim submissions, facilitating claim issue resolution and providing timely escalation when necessary.
- Resolved customer inquiries through effective communication and problem-solving skills.
- Streamlined order processing by utilizing CRM systems to improve response times.
CCS Planning Associate
Interstate Transport
05.2019 - 09.2021
- Verified tender documents and processed load acceptances, ensuring compliance with a maximum weight limit of 46,000 lbs for each consignment.
- Coordinated with Dispatch and Billing departments to facilitate timely pickups, deliveries, and rescheduling of transportation appointments.
- Provided customer support by assisting with delivery inquiries and managing the administrative closure and cancellation of loads.
- (Florida Unemployment Div. & FEMA)
Customer Care Representative
Transamerica Retirement Solutions
11.2018 - 05.2019
- Provided comprehensive customer support by addressing inquiries related to retirement, life, and annuity investment products, ensuring personalized solutions and positive customer outcomes.
- Facilitated issue resolution through effective coordination with various departments, thorough research, and prompt follow-up on customer cases.
- Consistently met departmental performance metrics by handling an average of 50 to 100 inbound calls daily within a collaborative team setting.
Sr. Certified Pharmacy Technician
Walgreen's Pharmacy
10.2009 - 11.2018
- Accurately processed prescription information using computer systems and prepared labels for pharmacist verification.
- Managed inventory by ordering and stocking pharmaceuticals and supplies, maintaining accurate records for inventory returns and chargeback issues.
- Coordinated with insurance providers to resolve coverage disputes and advised patients on plan benefits, cost implications, and alternative solutions.
- Assured quality customer service by answering inquiries, facilitating pharmacist-patient consultations, and confirming delivery of prescriptions.
Fleet Dispatcher
Ruan Transportation
04.2015 - 06.2018
- Coordinated delivery schedules and managed load assignments for a fleet of truck drivers, ensuring compliance with union contract regulations and efficient distribution center operations.
- Processed payroll and maintained accurate data entry using SAP, alongside managing documentation such as CRAN and Bill of Lading, and preparing international shipment documents.
- Liaised with internal and external stakeholders, including shipping department heads at Johnson Controls, to resolve load issues and facilitate timely shipments, while also handling customer service inquiries.
Dispatcher
Office Team at Ruan Transportation
01.2015 - 04.2015
- Coordinated and dispatched a fleet of truck drivers, ensuring the efficient scheduling of deliveries and adherence to distribution center appointments, while maintaining compliance with union contract regulations.
- Processed payroll and managed data entry tasks utilizing SAP, conducted thorough investigations and resolutions of load issues, and maintained accurate records through the People Net system.
- Facilitated communication between the shipping department and external customers, prepared international shipment documents, and handled a multi-line phone system, contributing to the overall operational efficiency.
- (Ruan Transportation)
Front Desk Security/Receptionist
Manpower & Temp Connections
11.2008 - 08.2009
- Managed access control and security operations, monitoring building entry points and conducting inspections to uphold safety protocols for employees, contractors, and visitors.
- Streamlined visitor check-in processes, prepared identification badges, and maintained an organized filing system, enhancing overall front desk efficiency and customer service.
Administrative Assistant
Agilent Technologies, Inc
05.2007 - 06.2008
- Managed comprehensive administrative support for team operations, including the coordination of new employee onboarding, overseeing the setup of computer systems, and maintaining internal documentation through the Electronic Project Notebook (EPN).
- Facilitated both domestic and international logistics by arranging travel visas, scheduling travel plans, and handling no-charge shipping documentation, while proficiently processing financial matters using SAP and Concur systems.
Exec. Admin Asst/ Office & Property Manager
Gotta Luv It Productions
03.2000 - 05.2007
- Managed full-cycle bookkeeping responsibilities, including accounts payable and receivable, ensuring timely financial operations and meticulous record-keeping.
- Coordinated executive schedules, arranged domestic and international travel, and facilitated company events, contributing to seamless business operations.
- Oversaw office administration tasks, including data entry, communication management, and property maintenance, while providing comprehensive support to staff and clients.
Education
Associates - Religious Education
Pleroma Bible Institute
Wrightstown, NJ08.2017
High School Diploma - undefined
Caesar Rodney High School
Camden, DE06.1989
Pre-Pharmacy & Music Education
University of South Western Louisiana
Lafayette, LA04.1992
Skills
- Problem-solving
- Customer service
- Time management
- Attention to detail
- Computer skills
- Organizational skills
Timeline
Account Service Representative
Net2Souce Staffing Agency
05.2025 - 10.2025
Outbound Sales Associate
Point32Health
03.2023 - 04.2025
Sales Coordinator I
Integrated Resources Staffing Agency
10.2022 - 03.2023
Administrative Assistant/ Enrollment Elig Specialist
ICONMA, LLC. - Staffing Agency
09.2021 - 11.2023
Group Sales Representative
Carnival Corporation
09.2021 - 06.2023
Claims Processor
Wipro Health Plan Services
12.2020 - 11.2021
Customer Service Representative
K-force Staffing Agency
06.2020 - 10.2021
CCS Planning Associate
Interstate Transport
05.2019 - 09.2021
Customer Care Representative
Transamerica Retirement Solutions
11.2018 - 05.2019
Chancellor
Leer Universal High School
09.2016 - Current
Fleet Dispatcher
Ruan Transportation
04.2015 - 06.2018
Dispatcher
Office Team at Ruan Transportation
01.2015 - 04.2015
Sr. Certified Pharmacy Technician
Walgreen's Pharmacy
10.2009 - 11.2018
Front Desk Security/Receptionist
Manpower & Temp Connections
11.2008 - 08.2009
Administrative Assistant
Agilent Technologies, Inc
05.2007 - 06.2008
Exec. Admin Asst/ Office & Property Manager
Gotta Luv It Productions
03.2000 - 05.2007
High School Diploma - undefined
Caesar Rodney High School
Pre-Pharmacy & Music Education
University of South Western Louisiana
Associates - Religious Education
Pleroma Bible Institute