Summary
Overview
Work History
Education
Skills
Timeline
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Sonya Heck

Pensacola,FL

Summary

Dynamic professional with a proven track record at Navy Federal Credit Union, excelling in customer service and relationship building. Enhanced operational efficiency as a Dental Front Desk Coordinator by implementing electronic health records and training staff. Skilled in client education and escalation handling, fostering loyalty and satisfaction among diverse clientele.

Overview

23
23
years of professional experience

Work History

Member Service Representative

Navy Federal Credit Union
08.2018 - 06.2025
  • Efficiently resolved customer inquiries and issues to promote loyalty.
  • Supported processing of member applications and account changes in a timely manner.
  • Promptly maintained accurate records to ensure data integrity.
  • Provided thorough education on services, policies, and procedures for members.

Dental Front Desk Coordinator

A Center for Cosmetic & Restorative Dentistry
02.2002 - 08.2018
  • Enhanced service delivery by coordinating communication between patients and dental staff.
  • Increased office efficiency through effective management of patient scheduling and confirmations.
  • Facilitated retrieval of patient information by implementing electronic health record systems.
  • Conducted training for new front desk staff on operational procedures and service standards.
  • Maintained a comprehensive filing system for patient records to meet compliance requirements.

Education

High School Diploma -

Zephyrhills High School
Zephyrhills, FL

Skills

  • Customer service
  • Relationship building
  • Escalation handling
  • Client education
  • Service upselling

Timeline

Member Service Representative

Navy Federal Credit Union
08.2018 - 06.2025

Dental Front Desk Coordinator

A Center for Cosmetic & Restorative Dentistry
02.2002 - 08.2018

High School Diploma -

Zephyrhills High School

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Sonya Heck